---
title: "New Reply: Shared Helpdesk Shopify App Profile"
description: "New Reply brings customer service into Shopify. Email, WhatsApp, Instagram, Messenger, contact forms and requests customers send from their customer account land in one shared inbox. Each conversation shows the customer's orders, shipping and returns, without opening another tab. AI drafts and translates replies using your store policies, pages and order data. Your team chooses which replies to send. One fixed price covers your team, within your plan's ticket limit."
canonical_url: "https://shoplist.co/shopify-apps/new-reply-native-ai-helpdesk"
markdown_url: "https://shoplist.co/shopify-apps/new-reply-native-ai-helpdesk.md"
last_updated: "2026-10-31"
entity_type: "shopify_app"
slug: "new-reply-native-ai-helpdesk"
source: "public Shopify app profile allowlist"
---

# New Reply: Shared Helpdesk Shopify App Profile

> New Reply brings customer service into Shopify. Email, WhatsApp, Instagram, Messenger, contact forms and requests customers send from their customer account land in one shared inbox. Each conversation shows the customer's orders, shipping and returns, without opening another tab. AI drafts and translates replies using your store policies, pages and order data. Your team chooses which replies to send. One fixed price covers your team, within your plan's ticket limit.

## Quick answer
New Reply: Shared Helpdesk has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: New Reply: Shared Helpdesk
- Monitoring status: First-adopter watch
- Developer: New craft
- Developer profile: https://shoplist.co/app-developers/new-craft-1
- Shopify App Store URL: https://apps.shopify.com/new-reply
- Website: https://newreply.app
- Launch date: September 15, 2026
- Shoplist category: Marketing Automation
- Rating: 5
- Review count: 1
- Free plan signal: Yes

## Pricing summary
Free: Free; Starter: $49/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## Shopify App Charts
Placements in the week of October 26, 2026 (published Mondays; ranks are the published chart rows, not computed here).

| Chart | Rank | Change | Value | Chart page |
| --- | --- | --- | --- | --- |
| Pricing moves in Helpdesk | \#17 | NEW | 0 stores \(estimated\) | https://shoplist.co/shopify-apps/rankings/store-management-support-helpdesk/pricing-moves |

How the charts are built: https://shoplist.co/shopify-apps/rankings/methodology

## App Signals
As of November 1, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated)
- Primary App Store category: Helpdesk, #81 (14-day median position)
- Listing reviews: 1

## Public callouts
- Run your entire customer support inbox inside your store admin
- See orders and customer context without switching to external software
- Manage every support channel from one inbox inside your admin
- Collaborate with your team without using a separate helpdesk
- Use AI for drafts, translations and labels without leaving your admin
## Shopify App Store categories
- Helpdesk

## Data note
Profile updated: October 31, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-01 15:47:19.881179\+00
Detection metrics refreshed: 2026-11-01 10:00:00.357354\+00
Public app evidence date: 2026-10-31 08:17:37.117046\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/new-reply-native-ai-helpdesk)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)