---
title: "Merchant AI: Chatbots & Agents Shopify App Profile"
description: "Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English. When the AI cannot help, it hands the conversation to your team with the full transcript attached."
canonical_url: "https://shoplist.co/shopify-apps/merchant-ai-chatbots-agents"
markdown_url: "https://shoplist.co/shopify-apps/merchant-ai-chatbots-agents.md"
last_updated: "2026-10-13"
entity_type: "shopify_app"
slug: "merchant-ai-chatbots-agents"
source: "public Shopify app profile allowlist"
---

# Merchant AI: Chatbots & Agents Shopify App Profile

> Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English. When the AI cannot help, it hands the conversation to your team with the full transcript attached.

## Quick answer
Merchant AI: Chatbots & Agents has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Merchant AI: Chatbots & Agents
- Monitoring status: First-adopter watch
- Developer: Cross Digital Ltd
- Developer profile: https://shoplist.co/app-developers/cross-digital
- Shopify App Store URL: https://apps.shopify.com/merchant-ai
- Website: https://merchantai.io
- Launch date: May 21, 2026
- Shoplist category: Collections & Merchandising
- Rating: 5
- Review count: 1
- Free plan signal: Yes
- Free trial signal: Yes

## Pricing summary
Free Plan: Free; Starter Plan: $25/month; Pro Plan: $79/month; Business Plan: $249/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 5, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated)
- Primary App Store category: Chat, #674 (14-day median position)
- Listing reviews: 1

## Public callouts
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
- Hands off to email, or helpdesk with full transcript context
## Shopify App Store categories
- Chat

## Data note
Profile updated: October 13, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-05 14:20:35.306768\+00
Detection metrics refreshed: 2026-11-05 10:00:00.259874\+00
Public app evidence date: 2026-10-13 23:20:35.176185\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/merchant-ai-chatbots-agents)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)