---
title: "Lumen: Order Tracking & AI Shopify App Profile"
description: "\"Where is my order?\" is the question every store answers most. Lumen answers it for you. Shoppers enter their order or tracking number and checkout email, and get a plain-language status with every shipment and carrier link. Add a tracking page, a tracking form on any page, an AI chat assistant, or all three. Already use another chat app? Add only the form. When a shopper needs a person, Lumen creates a ticket with a summary for your team. It answers in English, Spanish, French or German."
canonical_url: "https://shoplist.co/shopify-apps/lumen"
markdown_url: "https://shoplist.co/shopify-apps/lumen.md"
last_updated: "2026-10-29"
entity_type: "shopify_app"
slug: "lumen"
source: "public Shopify app profile allowlist"
---

# Lumen: Order Tracking & AI Shopify App Profile

> "Where is my order?" is the question every store answers most. Lumen answers it for you. Shoppers enter their order or tracking number and checkout email, and get a plain-language status with every shipment and carrier link. Add a tracking page, a tracking form on any page, an AI chat assistant, or all three. Already use another chat app? Add only the form. When a shopper needs a person, Lumen creates a ticket with a summary for your team. It answers in English, Spanish, French or German.

## Quick answer
Lumen: Order Tracking & AI has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Lumen: Order Tracking & AI
- Monitoring status: First-adopter watch
- Developer: Mani Labs
- Developer profile: https://shoplist.co/app-developers/scout-ai-labs
- Shopify App Store URL: https://apps.shopify.com/lumen
- Website: https://manilabs.co/products/lumen
- Launch date: May 18, 2026
- Shoplist category: Marketing Automation
- Free plan signal: Yes
- Free trial signal: Yes

## Pricing summary
Free: Free; Pro: $29/month; Pro\+: $69/month; Scale: $149/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## Shopify App Charts
Placements in the week of November 2, 2026 (published Mondays; ranks are the published chart rows, not computed here).

| Chart | Rank | Change | Value | Chart page |
| --- | --- | --- | --- | --- |
| Pricing moves in Helpdesk | \#8 | NEW | 0 stores \(estimated\) | https://shoplist.co/shopify-apps/rankings/store-management-support-helpdesk/pricing-moves |

How the charts are built: https://shoplist.co/shopify-apps/rankings/methodology

## App Signals
As of November 8, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated; 1 day held out of movement)
- Primary App Store category: Helpdesk, #232 (14-day median position)
- Listing reviews: 0

## Public callouts
- Customers get instant order status and tracking updates via chat
- AI responds naturally — no canned replies or decision trees
- Frustrated customers are automatically escalated to your team
- Customize bot tone, branding, and widget to match your store
- Analytics dashboard tracks deflection rate and customer sentiment
## Shopify App Store categories
- Helpdesk

## Data note
Profile updated: October 29, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-08 19:34:28.926967\+00
Detection metrics refreshed: 2026-11-08 10:00:00.19319\+00
Public app evidence date: 2026-10-29 15:22:31.691941\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/lumen)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)