---
title: "Luma Shopify App Profile"
description: "Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Shopify storefront chat widget and Instagram DMs. It understands Arabic, English, and Franco Arabic. When the bot can't answer, it escalates the conversation to your dashboard where you can reply directly. Luma saves you time by resolving routine questions without any manual effort, while keeping you in control of complex conversations."
canonical_url: "https://shoplist.co/shopify-apps/luma"
markdown_url: "https://shoplist.co/shopify-apps/luma.md"
last_updated: "2026-10-14"
entity_type: "shopify_app"
slug: "luma"
source: "public Shopify app profile allowlist"
---

# Luma Shopify App Profile

> Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Shopify storefront chat widget and Instagram DMs. It understands Arabic, English, and Franco Arabic. When the bot can't answer, it escalates the conversation to your dashboard where you can reply directly. Luma saves you time by resolving routine questions without any manual effort, while keeping you in control of complex conversations.

## Quick answer
Luma has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Luma
- Monitoring status: Storefront detection limited
- Developer: Luma
- Developer profile: https://shoplist.co/app-developers/luma22
- Shopify App Store URL: https://apps.shopify.com/luma
- Launch date: May 4, 2026
- Shoplist category: Customer Support
- Rating: 5
- Review count: 1
- Free plan signal: Yes
- Free trial signal: Yes

## Pricing summary
20 AI replies/day: Free; 200 AI replies/day: $29/month; 600 AI replies/day: $79/month; 1500 replies/day: $149/year

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 9, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated; 2 days held out of movement)
- Primary App Store category: Chat, #502 (14-day median position)
- Listing reviews: 1

## Public callouts
- AI chatbot that answers product and order questions in Arabic and English
- Automatic order tracking — customers check status without waiting for staff
- Escalates tough questions to your dashboard for human reply
- Storefront chat widget and Instagram DMs managed in one place
- Comprehensive analytics dashboards for users
## Shopify App Store categories
- Helpdesk
- Chat

## Data note
Profile updated: October 14, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-09 12:10:45.583023\+00
Detection metrics refreshed: 2026-11-09 10:00:00.198215\+00
Public app evidence date: 2026-10-14 05:40:38.371283\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/luma)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)