---
title: "Looked After: Returns & Claims Shopify App Profile"
description: "Looked After gives your store a returns desk. Buyers start a return, an exchange or a warranty claim from any order in their account, or from a Returns Page that needs no login, with photos and answers to your questions. Rules check the window and reason; you approve, decline or ask more in one thread that emails the buyer. Send return instructions and a label, create replacement orders, and resolve with a refund via Shopify, store credit or repair. Returns raised in Shopify become cases too."
canonical_url: "https://shoplist.co/shopify-apps/looked-after-returns-claims"
markdown_url: "https://shoplist.co/shopify-apps/looked-after-returns-claims.md"
last_updated: "2026-10-13"
entity_type: "shopify_app"
slug: "looked-after-returns-claims"
source: "public Shopify app profile allowlist"
---

# Looked After: Returns & Claims Shopify App Profile

> Looked After gives your store a returns desk. Buyers start a return, an exchange or a warranty claim from any order in their account, or from a Returns Page that needs no login, with photos and answers to your questions. Rules check the window and reason; you approve, decline or ask more in one thread that emails the buyer. Send return instructions and a label, create replacement orders, and resolve with a refund via Shopify, store credit or repair. Returns raised in Shopify become cases too.

## Quick answer
Looked After: Returns & Claims has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Looked After: Returns & Claims
- Monitoring status: First-adopter watch
- Developer: FlexiLay Pty Ltd
- Developer profile: https://shoplist.co/app-developers/flexilay
- Shopify App Store URL: https://apps.shopify.com/looked-after-returns-claims
- Website: https://flexilay.com/
- Launch date: October 12, 2026
- Shoplist category: Marketing Automation
- Free trial signal: Yes

## Pricing summary
Starter: $19/month; Growth: $49/month; Pro: $129/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## Public callouts
- Returns, exchanges and warranty claims from any order or a no-login Returns Page
- Rules for windows, who pays postage, restocking fees and automatic approval
- Refunds through Shopify, restock on refund, replacement and parts orders
- Return instructions and labels, buyer updates and a logged two-way thread
- Shopify return sync both ways, team routing and consumer-law wording by country
## Shopify App Store categories
- Returns and exchanges

## Data note
Profile updated: October 13, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-10-14 10:54:08.157205\+00
Detection metrics refreshed: 2026-10-14 10:54:08.157205\+00
Public app evidence date: 2026-10-13 15:05:05.882757\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/looked-after-returns-claims)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)