---
title: "Hive Help Desk Shopify App Profile"
description: "HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster. Set up automation rules to route tickets by channel or language, track response times with SLA monitoring, and add a customizable chat widg"
canonical_url: "https://shoplist.co/shopify-apps/hive-help-desk"
markdown_url: "https://shoplist.co/shopify-apps/hive-help-desk.md"
last_updated: "2026-10-28"
entity_type: "shopify_app"
slug: "hive-help-desk"
source: "public Shopify app profile allowlist"
---

# Hive Help Desk Shopify App Profile

> HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster. Set up automation rules to route tickets by channel or language, track response times with SLA monitoring, and add a customizable chat widg

## Quick answer
Hive Help Desk has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Hive Help Desk
- Monitoring status: First-adopter watch
- Developer: Backroom Studio
- Developer profile: https://shoplist.co/app-developers/truclothing-com-ltd
- Shopify App Store URL: https://apps.shopify.com/hive-help-desk
- Launch date: June 30, 2026
- Shoplist category: Marketing Automation
- Free plan signal: Yes
- Free trial signal: Yes

## Pricing summary
Free: Free; Starter: $49/month; Growth: $189/month; Pro: $439/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 8, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated; 1 day held out of movement)
- Primary App Store category: Chat, #440 (14-day median position)
- Listing reviews: 0

## Public callouts
- Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS
- View Shopify orders and customer details alongside every conversation
- Auto-translate messages in real time across five languages
- Customizable live chat widget with business hours and omnichannel menu
- Automation rules to route and assign tickets by channel or language
## Shopify App Store categories
- Chat

## Data note
Profile updated: October 28, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-08 20:30:02.780714\+00
Detection metrics refreshed: 2026-11-08 10:00:00.19319\+00
Public app evidence date: 2026-10-28 02:42:11.04662\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/hive-help-desk)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)