---
title: "Heylio ‑ AI Customer Service Shopify App Profile"
description: "Heylio answers your customers by email \\(Gmail, Outlook, IMAP\\) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. Drafts for approval or automatic sending, plus a test mode that sends nothing. Its knowledge base is built from your store. Every reply and action is logged, and a human can take over at any time."
canonical_url: "https://shoplist.co/shopify-apps/heylio-ai-customer-service"
markdown_url: "https://shoplist.co/shopify-apps/heylio-ai-customer-service.md"
last_updated: "2026-11-04"
entity_type: "shopify_app"
slug: "heylio-ai-customer-service"
source: "public Shopify app profile allowlist"
---

# Heylio ‑ AI Customer Service Shopify App Profile

> Heylio answers your customers by email \(Gmail, Outlook, IMAP\) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. Drafts for approval or automatic sending, plus a test mode that sends nothing. Its knowledge base is built from your store. Every reply and action is logged, and a human can take over at any time.

## Quick answer
Heylio ‑ AI Customer Service has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Heylio ‑ AI Customer Service
- Monitoring status: First-adopter watch
- Developer: Fastoche
- Developer profile: https://shoplist.co/app-developers/digital-village-academy
- Shopify App Store URL: https://apps.shopify.com/heylio
- Website: https://heylio.io/
- Launch date: November 3, 2026
- Shoplist category: Marketing Automation

## Pricing summary
Usage \+ packs: Free to install

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 5, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: not enough observed days yet
- Primary App Store category: Helpdesk
- Listing reviews: 0

## Public callouts
- Answers email \(Gmail, Outlook, IMAP\) and live chat in one inbox
- Reads orders, tracking and store policies before it replies
- Acts: refunds, cancellations, address changes, discounts, gift cards
- Drafts for approval, auto-send, or a test mode that sends nothing
- Rules, saved replies and a knowledge base built from your store
## Shopify App Store categories
- Helpdesk

## Data note
Profile updated: November 4, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-05 13:54:16.75577\+00
Detection metrics refreshed: 2026-11-05 10:00:00.259874\+00
Public app evidence date: 2026-11-04 23:10:01.476787\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/heylio-ai-customer-service)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)