---
title: "HelpLane Shopify App Profile"
description: "HelpLane brings customer conversations and order data together in one inbox. Your support team sees order history, fulfillment status, and customer details alongside every message. Process refunds and cancellations without leaving the conversation. Add an embeddable chat widget to your storefront that automatically links visitors to their order history. AI-powered tools help draft responses faster while keeping your brand voice consistent."
canonical_url: "https://shoplist.co/shopify-apps/helplane"
markdown_url: "https://shoplist.co/shopify-apps/helplane.md"
last_updated: "2026-10-13"
entity_type: "shopify_app"
slug: "helplane"
source: "public Shopify app profile allowlist"
---

# HelpLane Shopify App Profile

> HelpLane brings customer conversations and order data together in one inbox. Your support team sees order history, fulfillment status, and customer details alongside every message. Process refunds and cancellations without leaving the conversation. Add an embeddable chat widget to your storefront that automatically links visitors to their order history. AI-powered tools help draft responses faster while keeping your brand voice consistent.

## Quick answer
HelpLane has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: HelpLane
- Monitoring status: Storefront detection limited
- Developer: HelpLane
- Developer profile: https://shoplist.co/app-developers/helplane
- Shopify App Store URL: https://apps.shopify.com/helplane
- Launch date: January 14, 2026
- Shoplist category: Shipping & Fulfillment
- Free trial signal: Yes

## Pricing summary
Free: Free to install; Standard: $49/month; Growth: $99/month; Pro: $199/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 9, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated; 2 days held out of movement)
- Primary App Store category: Helpdesk, #248 (14-day median position)
- Listing reviews: 0

## Public callouts
- Manage conversations from email, chat, and other channels in one place
- View customer order history, fulfillment status, and tracking details
- Process full or partial refunds with line-item selection directly from the inbox
- Cancel orders with inventory restock and customer notification options
- Add a customizable chat widget to your storefront that auto-links customer data
## Shopify App Store categories
- Helpdesk

## Data note
Profile updated: October 13, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-09 12:26:30.202337\+00
Detection metrics refreshed: 2026-11-09 10:00:00.198215\+00
Public app evidence date: 2026-10-13 15:25:14.961797\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/helplane)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)