---
title: "HelpEcho ‑ HelpDesk & AI Chat Shopify App Profile"
description: "HelpEcho is your all-in-one customer support solution with AI Chatbot, Knowledge Base, and Helpdesk Ticketing. Let the AI chatbot handle customer queries 24/7 while your team focuses on complex issues. Build a self-service knowledge base to reduce ticket volume. Convert emails to tickets automatically, use AI to write replies, and automate workflows with saved replies. Unlimited agents, categories, and customers — everything you need for professional support."
canonical_url: "https://shoplist.co/shopify-apps/helpecho-customer-support"
markdown_url: "https://shoplist.co/shopify-apps/helpecho-customer-support.md"
last_updated: "2026-10-13"
entity_type: "shopify_app"
slug: "helpecho-customer-support"
source: "public Shopify app profile allowlist"
---

# HelpEcho ‑ HelpDesk & AI Chat Shopify App Profile

> HelpEcho is your all-in-one customer support solution with AI Chatbot, Knowledge Base, and Helpdesk Ticketing. Let the AI chatbot handle customer queries 24/7 while your team focuses on complex issues. Build a self-service knowledge base to reduce ticket volume. Convert emails to tickets automatically, use AI to write replies, and automate workflows with saved replies. Unlimited agents, categories, and customers — everything you need for professional support.

## Quick answer
HelpEcho ‑ HelpDesk & AI Chat has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: HelpEcho ‑ HelpDesk & AI Chat
- Monitoring status: Storefront detection limited
- Developer: HelpEcho
- Developer profile: https://shoplist.co/app-developers/helpecho
- Shopify App Store URL: https://apps.shopify.com/helpecho
- Website: https://helpecho.com
- Launch date: June 20, 2025
- Shoplist category: Marketing Automation
- Free plan signal: Yes

## Pricing summary
Free Plan: Free; Starter Plan: $5.99/month; Basic Plan: $19.99/month; Pro Plan: $49.99/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 8, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated; 1 day held out of movement)
- Primary App Store category: Helpdesk, #117 (14-day median position)
- Listing reviews: 0

## Public callouts
- Assign, prioritize, and track all customer inquiries in one organized dashboard.
- Convert customer emails into actionable tickets effortlessly.
- Manage support through email and a self-service customer portal.
- Save time by automating ticket assignments, categorization, and responses.
- Send branded notifications to customers, admins, and agents.
## Shopify App Store categories
- Helpdesk

## Data note
Profile updated: October 13, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-09 04:32:16.144156\+00
Detection metrics refreshed: 2026-11-08 10:00:00.19319\+00
Public app evidence date: 2026-10-13 23:40:43.812923\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/helpecho-customer-support)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)