---
title: "HelpDock ‑ Helpdesk & FAQ Shopify App Profile"
description: "HelpDock adds a help widget to your store where customers solve common problems themselves. They search your FAQ, look up an order by number and email, and see status and tracking. Signed-in customers can cancel an order, change the shipping address, request a return or report a damaged item, within rules you set. Everything else arrives as a ticket with topic and order attached. You write every answer, so customers only see what you approved. Analytics show which searches found no answer."
canonical_url: "https://shoplist.co/shopify-apps/helpdock-helpdesk-faq"
markdown_url: "https://shoplist.co/shopify-apps/helpdock-helpdesk-faq.md"
last_updated: "2026-10-21"
entity_type: "shopify_app"
slug: "helpdock-helpdesk-faq"
source: "public Shopify app profile allowlist"
---

# HelpDock ‑ Helpdesk & FAQ Shopify App Profile

> HelpDock adds a help widget to your store where customers solve common problems themselves. They search your FAQ, look up an order by number and email, and see status and tracking. Signed-in customers can cancel an order, change the shipping address, request a return or report a damaged item, within rules you set. Everything else arrives as a ticket with topic and order attached. You write every answer, so customers only see what you approved. Analytics show which searches found no answer.

## Quick answer
HelpDock ‑ Helpdesk & FAQ has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: HelpDock ‑ Helpdesk & FAQ
- Monitoring status: First-adopter watch
- Developer: HelpDock
- Developer profile: https://shoplist.co/app-developers/happy-support2
- Shopify App Store URL: https://apps.shopify.com/helpdock-helpdesk-faq
- Launch date: October 20, 2026
- Shoplist category: Search & SEO
- Free plan signal: Yes
- Free trial signal: Yes

## Pricing summary
Free: Free; Pro: $4.99/month; Plus: $12.49/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## Public callouts
- FAQ help center with categories and search; import FAQs from your theme or pages
- Order lookup by number and email shows status, tracking link and order details
- Self-service cancel, address change, returns and damage reports with your rules
- Ticket inbox with topics, assignees, priorities, internal notes, tags and CSV
- Analytics show self-service rate, time saved and searches with no answer
## Shopify App Store categories
- Helpdesk
- FAQ

## Data note
Profile updated: October 21, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-10-22 10:50:19.011072\+00
Detection metrics refreshed: 2026-10-22 10:50:19.011072\+00
Public app evidence date: 2026-10-21 22:25:16.780458\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/helpdock-helpdesk-faq)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)