---
title: "Fortuna: AI Support Staff Shopify App Profile"
description: "Fortuna connects your Shopify store and Gmail or Outlook inbox, using live order, product, fulfillment, customer and saved-policy context to answer customers by email. Preview AI drafts before enabling Auto. Policy-allowed refunds at or below your saved Auto cap may execute after identity, order, channel, policy and safety checks; above-cap refunds wait for your tap — never refused just for being over the cap. Keep your inbox. Staff on Subscription™. Storefront live chat is not yet available."
canonical_url: "https://shoplist.co/shopify-apps/fortuna-ai-support-staff"
markdown_url: "https://shoplist.co/shopify-apps/fortuna-ai-support-staff.md"
last_updated: "2026-09-27"
entity_type: "shopify_app"
slug: "fortuna-ai-support-staff"
source: "public Shopify app profile allowlist"
---

# Fortuna: AI Support Staff Shopify App Profile

> Fortuna connects your Shopify store and Gmail or Outlook inbox, using live order, product, fulfillment, customer and saved-policy context to answer customers by email. Preview AI drafts before enabling Auto. Policy-allowed refunds at or below your saved Auto cap may execute after identity, order, channel, policy and safety checks; above-cap refunds wait for your tap — never refused just for being over the cap. Keep your inbox. Staff on Subscription™. Storefront live chat is not yet available.

## Quick answer
Fortuna: AI Support Staff has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Fortuna: AI Support Staff
- Monitoring status: First-adopter watch
- Developer: Fortuna
- Developer profile: https://shoplist.co/app-developers/fortuna15
- Shopify App Store URL: https://apps.shopify.com/fortuna
- Website: https://hirefortuna.com
- Launch date: September 3, 2026
- Shoplist category: Marketing Automation
- Free plan signal: Yes
- Free trial signal: Yes

## Pricing summary
Free plan: Free; Founder: $59/month; Small Team: $249/month; Support Team: $599/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## Public callouts
- Preview AI drafts from your own store before enabling automation.
- Answer order, delivery and return questions using live store data.
- Send routine replies automatically or hold them for human review.
- Auto-refund eligible requests within cap; review above-cap and sensitive actions
- Work from Gmail or Outlook without migrating to another helpdesk.
## Shopify App Store categories
- Helpdesk

## Data note
Profile updated: September 27, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-10-13 19:10:54.414455\+00
Detection metrics refreshed: 2026-10-19 05:10:00.065159\+00
Public app evidence date: 2026-09-27 18:18:02.268167\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/fortuna-ai-support-staff)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)