---
title: "Focal Live Chat & Helpdesk Shopify App Profile"
description: "Gorgias alternative\\! Email, Instagram, Messenger, SMS & more"
canonical_url: "https://shoplist.co/shopify-apps/focal-live-chat-helpdesk"
markdown_url: "https://shoplist.co/shopify-apps/focal-live-chat-helpdesk.md"
last_updated: "2026-05-20"
entity_type: "shopify_app"
slug: "focal-live-chat-helpdesk"
source: "public Shopify app profile allowlist"
---

# Focal Live Chat & Helpdesk Shopify App Profile

> Gorgias alternative\! Email, Instagram, Messenger, SMS & more

## Quick answer
Focal Live Chat & Helpdesk has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Focal Live Chat & Helpdesk
- Monitoring status: Storefront detection limited
- Developer: Focal Software, Inc
- Developer profile: https://shoplist.co/app-developers/focal-software-inc
- Shopify App Store URL: https://apps.shopify.com/berrysupport-helpdesk-crm
- Launch date: March 11, 2021
- Shoplist category: Marketing Automation
- Rating: 4.5
- Review count: 8

## Pricing summary
Price: Free

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## Public callouts
- Enable Live chat widget and omnichannel box for social apps
- Instantly engage customers with live chat support feature
- All in one customer support dashboard. Manage all query with one platform
- Automate repetitive tasks & provide quick and seamless experience to customers
- Reporting and Analytics about the status of each and every conversation
## Shopify App Store categories
- Forms
- Chat

## Data note
Profile updated: May 20, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-07-11 00:26:13.656595\+00
Detection metrics refreshed: 2026-10-13 05:10:00.090022\+00
Public app evidence date: 2026-05-20 19:07:42.62761\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/focal-live-chat-helpdesk)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)