---
title: "Ernest: AI Chatbot & Helpdesk Shopify App Profile"
description: "Running a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order tracking, returns and cancellations, and answers pre-sale questions like a shopping assistant. What it cannot answer goes to your team by email with full context, so it works as a help desk without the ticket queue."
canonical_url: "https://shoplist.co/shopify-apps/ernest-ai-support-agent"
markdown_url: "https://shoplist.co/shopify-apps/ernest-ai-support-agent.md"
last_updated: "2026-10-14"
entity_type: "shopify_app"
slug: "ernest-ai-support-agent"
source: "public Shopify app profile allowlist"
---

# Ernest: AI Chatbot & Helpdesk Shopify App Profile

> Running a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order tracking, returns and cancellations, and answers pre-sale questions like a shopping assistant. What it cannot answer goes to your team by email with full context, so it works as a help desk without the ticket queue.

## Quick answer
Ernest: AI Chatbot & Helpdesk has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Ernest: AI Chatbot & Helpdesk
- Monitoring status: First-adopter watch
- Developer: Ernest
- Developer profile: https://shoplist.co/app-developers/ernest60
- Shopify App Store URL: https://apps.shopify.com/ernest
- Website: https://heyernest.ai
- Launch date: July 21, 2026
- Shoplist category: Marketing Automation
- Rating: 5
- Review count: 6
- Free plan signal: Yes

## Pricing summary
Free: Free; Starter Plan: $49/month; Growth Plan: $149/month; Scale Plan: $299/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 7, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated)
- Primary App Store category: Chat, #171 (14-day median position)
- Listing reviews: 6

## Public callouts
- Sets itself up automatically, with no workflows or rules to build
- Cancels orders, starts returns, and issues refunds — with customer confirmation
- Hands off to your team by email when a question needs a person
- Matches your storefront branding, with optional white-label
- Answers order status, returns, and product questions automatically
## Shopify App Store categories
- Chat

## Data note
Profile updated: October 14, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-07 12:06:35.101932\+00
Detection metrics refreshed: 2026-11-07 10:00:00.847158\+00
Public app evidence date: 2026-10-14 00:25:23.118767\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/ernest-ai-support-agent)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)