---
title: "Customer Support Agent Shopify App Profile"
description: "This app helps merchants handle customer inquiries by using store product data and order information to generate accurate replies. After installation, it learns the store’s catalog and order details to assist with common questions about products, availability, shipping, and order status. This reduces manual support work and helps merchants respond to customers more efficiently."
canonical_url: "https://shoplist.co/shopify-apps/customer-support-agent"
markdown_url: "https://shoplist.co/shopify-apps/customer-support-agent.md"
last_updated: "2026-07-21"
entity_type: "shopify_app"
slug: "customer-support-agent"
source: "public Shopify app profile allowlist"
---

# Customer Support Agent Shopify App Profile

> This app helps merchants handle customer inquiries by using store product data and order information to generate accurate replies. After installation, it learns the store’s catalog and order details to assist with common questions about products, availability, shipping, and order status. This reduces manual support work and helps merchants respond to customers more efficiently.

## Quick answer
Customer Support Agent has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Customer Support Agent
- Monitoring status: Storefront detection limited
- Developer: Penguin Secret Agency Vietnam
- Developer profile: https://shoplist.co/app-developers/penguin-secret-agency-pte-ltd
- Shopify App Store status: Back on the Shopify App Store since Nov 6, 2026. Shopify lists this app again after 1 day unavailable.
- Shopify App Store URL: https://apps.shopify.com/customer-support-1
- Launch date: May 12, 2026
- Shoplist category: Shipping & Fulfillment

## Pricing summary
Free

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 8, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated; 1 day held out of movement)
- Primary App Store category: Support - Other, #77 (14-day median position)
- Listing reviews: 0

## Public callouts
- Answer customer questions using product and order information
- Learn store catalog and order data after installation
- Support replies for product details, shipping, and order status
## Shopify App Store categories
- Support - Other

## Data note
Profile updated: July 21, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-09 04:56:01.467993\+00
Detection metrics refreshed: 2026-11-08 10:00:00.19319\+00
Public app evidence date: 2026-07-21 02:21:55.628746\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/customer-support-agent)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)