---
title: "Crate ‑ Returns & Exchanges Shopify App Profile"
description: "Give your customers an easy way to request returns without contacting support. The Returns Portal provides a branded, self-service experience where customers enter their order number and email to initiate returns. Merchants get a dashboard to review, approve, or deny requests. Configure refund percentages, exchanges, store credit options, and set return windows. Analytics help you understand return patterns and reduce future returns. Fully GDPR and CCPA compliant."
canonical_url: "https://shoplist.co/shopify-apps/crate"
markdown_url: "https://shoplist.co/shopify-apps/crate.md"
last_updated: "2026-10-23"
entity_type: "shopify_app"
slug: "crate"
source: "public Shopify app profile allowlist"
---

# Crate ‑ Returns & Exchanges Shopify App Profile

> Give your customers an easy way to request returns without contacting support. The Returns Portal provides a branded, self-service experience where customers enter their order number and email to initiate returns. Merchants get a dashboard to review, approve, or deny requests. Configure refund percentages, exchanges, store credit options, and set return windows. Analytics help you understand return patterns and reduce future returns. Fully GDPR and CCPA compliant.

## Quick answer
Crate ‑ Returns & Exchanges has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Crate ‑ Returns & Exchanges
- Monitoring status: Storefront detection limited
- Developer: Ecommerce
- Developer profile: https://shoplist.co/app-developers/ecommerce-1
- Shopify App Store status: Back on the Shopify App Store since Oct 23, 2026. Shopify lists this app again after 1 day unavailable.
- Shopify App Store URL: https://apps.shopify.com/returns-app
- Launch date: December 15, 2025
- Shoplist category: Product Reviews & UGC

## Pricing summary
Starter: $24.99/month; Advanced: $49.99/month; Pro: $99.99/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 1, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated)
- Primary App Store category: Returns and exchanges
- Listing reviews: 0

## Public callouts
- Self-service return portal with your brand colors
- Dashboard to manage and approve return requests
- Configurable refund options: percentage, fixed amount, store credit, exchanges
- Return analytics to track patterns by product and reason
- Auto-approval option for hands-off processing
## Shopify App Store categories
- Returns and exchanges

## Data note
Profile updated: October 23, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-01 16:59:23.435364\+00
Detection metrics refreshed: 2026-11-01 10:00:00.357354\+00
Public app evidence date: 2026-10-23 18:00:23.944967\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/crate)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)