---
title: "Redo vs Return Prime:Return & Exchange: Shopify app comparison"
description: "Compare Redo and Return Prime:Return & Exchange on detected Shopify stores, App Store reviews, pricing, listed features and integrations."
canonical_url: "https://shoplist.co/shopify-apps/compare/redo-vs-return-prime-return-revenue"
markdown_url: "https://shoplist.co/shopify-apps/compare/redo-vs-return-prime-return-revenue.md"
data_as_of: "Nov 8, 2026"
---

# Redo vs Return Prime:Return & Exchange

Shopify app comparison from Shoplist. Store counts as of Nov 8, 2026.

## At a glance

- Redo is detected on 69× as many Shopify stores as Return Prime:Return & Exchange: 7,035 vs 102 as of Nov 8, 2026.
- On the Shopify App Store: Redo 4.9 from 857 reviews and Return Prime:Return & Exchange 4.8 from 779 reviews.
- Paid plans start at $10/month for Redo and $19.99/month for Return Prime:Return & Exchange.
- Redo lists 21 features Return Prime:Return & Exchange’s listing doesn’t mention, including AI responses, AI summaries, Auto-assign.

## Adoption

| Measure | Redo | Return Prime:Return & Exchange | Ahead |
| --- | --- | --- | --- |
| Detected stores | 7,035 — as of Nov 8, 2026 | 102 — as of Nov 8, 2026 | Redo |
| Net store change, 28 days | \+146 — estimated | \+9 — estimated |  |
| Stores added, 28 days | 282 — new and returning | 11 — new and returning | Redo |
| Big-brand share | 35% — of stores of known size | Not enough data |  |
| Top store categories | Apparel & Accessories, Health & Beauty, Sporting Goods | Apparel & Accessories, Home & Garden, Health & Beauty |  |
| Top store countries | United States, Australia, Canada | India, United States, Canada |  |

## Reviews

| Measure | Redo | Return Prime:Return & Exchange | Ahead |
| --- | --- | --- | --- |
| App Store rating | 4.9 ★ | 4.8 ★ | Redo |
| App Store reviews | 857 | 779 | Redo |
| New reviews, 28 days | Not enough data | 5 |  |
| Reviewers a year or more in | 43% | 29% | Redo |

## Pricing

| Measure | Redo | Return Prime:Return & Exchange | Ahead |
| --- | --- | --- | --- |
| Free plan | Not listed | Not listed |  |
| Lowest paid monthly plan | $10/month | $19.99/month | Redo |
| Longest free trial | Not listed | 15 days |  |
| Plans listed | 4 | 4 |  |

## Listing

| Measure | Redo | Return Prime:Return & Exchange | Ahead |
| --- | --- | --- | --- |
| Shopify category rank | \#4 — in Returns and exchanges | \#12 — in Returns and exchanges | Redo |
| Shopify App Charts | \#95 on the Shoplist 100 | \#13 in Returns and exchanges |  |
| Built for Shopify | No | No |  |
| Launched | May 25, 2020 | Oct 8, 2020 |  |
| Languages | 1 — English | 1 — English |  |
| Developer | Redo Tech, Inc | Appsdart Solutions Private Limited |  |

## Listed features

- 59 distinct features are listed across these App Store listings; 24 are listed by both.
- Redo lists 45 of them (76%). Listed only by Redo: AI responses, AI summaries, Auto-assign, Auto-reply, Chatbot, Customer notifications, Email, Feedback surveys, Gift returns, Live chat, Order tracking, Reports, Response templates, Rule-based triggers, Self-service, SMS, Social media, Spam detection, Tagging, Ticketing, Unified inbox.
- Return Prime:Return & Exchange lists 38 of them (64%). Listed only by Return Prime:Return & Exchange: Address validation, Branded tracking page, Carrier selection, Customs documents, Email notifications, Label creation, Multi-language, Order sync, Order updates, Real-time tracking, Return labels, Shipping analytics, Shipping rates.

### Coverage by App Store category

| Category | Redo | Return Prime:Return & Exchange |
| --- | --- | --- |
| Helpdesk | 20/20 | 0/20 |
| Helpdesk › Channels | 6/6 | 0/6 |
| Helpdesk › Workflow automation | 14/14 | 0/14 |
| Returns and exchanges | 25/26 | 25/26 |
| Returns and exchanges › Return management | 15/16 | 16/16 |
| Returns and exchanges › Return options | 10/10 | 9/10 |
| Shipping | 0/13 | 13/13 |
| Shipping › Labels and packaging | 0/7 | 7/7 |
| Shipping › Managing shipments | 0/6 | 6/6 |

A feature missing from a listing may still be supported; this compares what each App Store listing says.

## Integrations

- No platform appears in every listing.
- Redo lists no integrations.
- Only Return Prime:Return & Exchange lists: Australia Post Returns, Canada Post, DHL, UPS, GLS, Zapier.

## Pricing plans

### Redo

| Plan | Price | Free trial | Additional charges |
| --- | --- | --- | --- |
| Conversion | Free to install | Not listed | Checkout: Monthly fee \+ $0.50/order and $0.06/upsell. Reclaim: No monthly fee \+ 25% of chargebacks won |
| Returns | Free | Not listed | None listed |
| Email and SMS | $10/month | Not listed | $2.00 per 1,000 sends on email and starting at $0.016 per send for SMS |
| Fulfillment | $99/month | Not listed | None listed |

### Return Prime:Return & Exchange

| Plan | Price | Free trial | Additional charges |
| --- | --- | --- | --- |
| Start | Free to install | Not listed | $0.49 per additional request |
| Grow - Starting at | $19.99/month | 15-day free trial | $0.49 per additional request |
| Thrive AI | $79.99/month | 15-day free trial | $0.79 per additional request |
| Scale | $149.99/month | 15-day free trial | $0.49 per additional request |

## Frequently asked questions

### Which is more popular, Redo or Return Prime:Return & Exchange?

Redo is detected on 69× as many Shopify stores as Return Prime:Return & Exchange: 7,035 vs 102 as of Nov 8, 2026.

### Is Redo or Return Prime:Return & Exchange cheaper?

Paid plans start at $10/month for Redo and $19.99/month for Return Prime:Return & Exchange. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.

### Which has better reviews, Redo or Return Prime:Return & Exchange?

On the Shopify App Store: Redo 4.9 from 857 reviews and Return Prime:Return & Exchange 4.8 from 779 reviews.

### What features does each app list that the other doesn’t?

Redo lists 21 the others don’t mention, such as AI responses, AI summaries, Auto-assign, Auto-reply. Return Prime:Return & Exchange lists 13 the others don’t mention, such as Address validation, Branded tracking page, Carrier selection, Customs documents. A feature missing from a listing may still be supported; this compares what each App Store listing says.

### Are stores switching between Redo and Return Prime:Return & Exchange?

1 store dropped one and added the other in the last 180 days. Which stores, and in which direction, is in Shoplist.

### Where does this comparison’s data come from?

Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.

## Links

- [Redo vs Return Prime:Return & Exchange on Shoplist](https://shoplist.co/shopify-apps/compare/redo-vs-return-prime-return-revenue)
- [Redo on Shoplist](https://shoplist.co/shopify-apps/redo) ([Markdown](https://shoplist.co/shopify-apps/redo.md))
- [Return Prime:Return & Exchange on Shoplist](https://shoplist.co/shopify-apps/return-prime-return-revenue) ([Markdown](https://shoplist.co/shopify-apps/return-prime-return-revenue.md))

## Methodology

Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts for Redo and Return Prime:Return & Exchange are as of Nov 8, 2026. “Not detectable from storefronts” means an app leaves no storefront trace, so Shoplist can’t count its stores. A row names who is ahead only when every app has a measured, unestimated figure. See [data methodology](https://shoplist.co/data-methodology.md).