---
title: "YourLio AI Chatbot & Live Chat vs Tidio: AI Chatbot & Live Chat: Shopify app comparison"
description: "Compare YourLio AI Chatbot & Live Chat and Tidio: AI Chatbot & Live Chat on detected Shopify stores, App Store reviews, pricing, listed features and integrations."
canonical_url: "https://shoplist.co/shopify-apps/compare/helio-ai-vs-tidio-live-chat-ai-chatbots"
markdown_url: "https://shoplist.co/shopify-apps/compare/helio-ai-vs-tidio-live-chat-ai-chatbots.md"
data_as_of: "Nov 2, 2026"
---

# YourLio AI Chatbot & Live Chat vs Tidio: AI Chatbot & Live Chat

Shopify app comparison from Shoplist. Store counts as of Nov 2, 2026.

## At a glance

- Tidio is detected on 156× as many Shopify stores as YourLio AI Chatbot & Live Chat: 16,050 vs 103 as of Nov 2, 2026.
- On the Shopify App Store: YourLio AI Chatbot & Live Chat 5.0 from 38 reviews and Tidio 4.8 from 2,682 reviews.
- Only Tidio lists a free plan. Paid plans start at $49/month for YourLio AI Chatbot & Live Chat and $29/month for Tidio.
- Tidio lists 32 features YourLio AI Chatbot & Live Chat’s listing doesn’t mention, including AI responses, Analytics, Auto-assign.

## Adoption

| Measure | YourLio AI Chatbot & Live Chat | Tidio | Ahead |
| --- | --- | --- | --- |
| Detected stores | 103 — as of Nov 2, 2026 | 16,050 — as of Nov 2, 2026 | Tidio |
| Net store change, 28 days | 0 — estimated | −51 — estimated |  |
| Stores added, 28 days | Not enough data | 178 — new and returning |  |
| Big-brand share | Not enough data | 10% — of stores of known size |  |
| Top store categories | Health & Beauty, Apparel & Accessories, Home & Garden | Apparel & Accessories, Home & Garden, Health & Beauty |  |
| Top store countries | India, United States, Hong Kong | United States, United Kingdom, Canada |  |

## Reviews

| Measure | YourLio AI Chatbot & Live Chat | Tidio | Ahead |
| --- | --- | --- | --- |
| App Store rating | 5.0 ★ | 4.8 ★ | YourLio AI Chatbot & Live Chat |
| App Store reviews | 38 | 2,682 | Tidio |
| New reviews, 28 days | Not enough data | 5 |  |
| Reviewers a year or more in | 0% | 26% | Tidio |

## Pricing

| Measure | YourLio AI Chatbot & Live Chat | Tidio | Ahead |
| --- | --- | --- | --- |
| Free plan | Not listed | Yes |  |
| Lowest paid monthly plan | $49/month | $29/month | Tidio |
| Longest free trial | 14 days | 7 days |  |
| Plans listed | 4 | 4 |  |

## Listing

| Measure | YourLio AI Chatbot & Live Chat | Tidio | Ahead |
| --- | --- | --- | --- |
| Shopify category rank | \#60 — in Chat | \#28 — in Chat | Tidio |
| Shopify App Charts | \#99 on Rookies in Class of 2025 | \#37 on the Shoplist 100 |  |
| Built for Shopify | No | No |  |
| Launched | Mar 10, 2025 | Jul 14, 2014 |  |
| Languages | 1 — English | 11 — English, German, French |  |
| Developer | HELIOAI AGENTIC SYSTEMS PRIVATE LIMITED | TIDIO LLC |  |

## Listed features

- 57 distinct features are listed across these App Store listings; 17 are listed by both.
- YourLio AI Chatbot & Live Chat lists 23 of them (40%). Listed only by YourLio AI Chatbot & Live Chat: Behavior tracking, Customer insights, Order updates, Real-time translation, Shipping alerts, Voice support.
- Tidio lists 51 of them (89%). Listed only by Tidio: AI responses, Analytics, Auto-assign, Auto-reply, Business hours, Cart recovery, Chat assignment, Chat flows, Chat window, Chatbot, Contact form, Customer notifications, Email, Email chat, Escalation, FAQs, Feedback surveys, File upload, Live chat, Multi-language, Order tracking, Reports, Response templates, Rule-based triggers, Self-service, Social media, Spam detection, Surveys, Tagging, Ticketing, Unified inbox, Video calls.

### Coverage by App Store category

| Category | YourLio AI Chatbot & Live Chat | Tidio |
| --- | --- | --- |
| Chat | 23/34 | 28/34 |
| Chat › Automated responses | 9/11 | 9/11 |
| Chat › Customization | 5/10 | 10/10 |
| Chat › Real-time messaging | 9/13 | 9/13 |
| Helpdesk | 0/23 | 23/23 |
| Helpdesk › Channels | 0/7 | 7/7 |
| Helpdesk › Workflow automation | 0/16 | 16/16 |

A feature missing from a listing may still be supported; this compares what each App Store listing says.

## Integrations

- No platform appears in every listing.
- YourLio AI Chatbot & Live Chat lists no integrations.
- Only Tidio lists: Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo, Judge.me.

## Pricing plans

### YourLio AI Chatbot & Live Chat

| Plan | Price | Free trial | Additional charges |
| --- | --- | --- | --- |
| Pay-as-you-Grow | Free to install | Not listed | $0.45 per conversation over 100 free per month |
| Starter | $49/month | 14-day free trial | $0.30 per conversation over 250 per month |
| Growth | $119/month | 14-day free trial | $0.25 per conversation over 700 per month |
| Pro | $249/month | 14-day free trial | $0.15 per conversation over 2,500 per month |

### Tidio

| Plan | Price | Free trial | Additional charges |
| --- | --- | --- | --- |
| Free | Free | Not listed | None listed |
| Customer Service | $29/month | 7-day free trial | 100 conversations for $29, 250 - 1000 conversations for $59 |
| Flows | $29/month | 7-day free trial | Reach up to 40k visitors. Upgrade as you grow. |
| Lyro AI Chatbot | $39/month | 7-day free trial | Reach up to 200 Lyro conversations. Upgrade as you grow. |

## Frequently asked questions

### Which is more popular, YourLio AI Chatbot & Live Chat or Tidio?

Tidio is detected on 156× as many Shopify stores as YourLio AI Chatbot & Live Chat: 16,050 vs 103 as of Nov 2, 2026.

### Is YourLio AI Chatbot & Live Chat or Tidio cheaper?

Only Tidio lists a free plan. Paid plans start at $49/month for YourLio AI Chatbot & Live Chat and $29/month for Tidio. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.

### Which has better reviews, YourLio AI Chatbot & Live Chat or Tidio?

On the Shopify App Store: YourLio AI Chatbot & Live Chat 5.0 from 38 reviews and Tidio 4.8 from 2,682 reviews.

### What features does each app list that the other doesn’t?

YourLio AI Chatbot & Live Chat lists 6 the others don’t mention, such as Behavior tracking, Customer insights, Order updates, Real-time translation. Tidio lists 32 the others don’t mention, such as AI responses, Analytics, Auto-assign, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.

### Where does this comparison’s data come from?

Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026; estimated figures are labeled.

## Links

- [YourLio AI Chatbot & Live Chat vs Tidio: AI Chatbot & Live Chat on Shoplist](https://shoplist.co/shopify-apps/compare/helio-ai-vs-tidio-live-chat-ai-chatbots)
- [YourLio AI Chatbot & Live Chat on Shoplist](https://shoplist.co/shopify-apps/helio-ai) ([Markdown](https://shoplist.co/shopify-apps/helio-ai.md))
- [Tidio: AI Chatbot & Live Chat on Shoplist](https://shoplist.co/shopify-apps/tidio-live-chat-ai-chatbots) ([Markdown](https://shoplist.co/shopify-apps/tidio-live-chat-ai-chatbots.md))

## Methodology

Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts for YourLio AI Chatbot & Live Chat and Tidio are as of Nov 2, 2026. “Not detectable from storefronts” means an app leaves no storefront trace, so Shoplist can’t count its stores. A row names who is ahead only when every app has a measured, unestimated figure. See [data methodology](https://shoplist.co/data-methodology.md).