---
title: "HeiChat: ChatGPT Sales Chatbot vs SmartBot: Leading AI Chatbot: Shopify app comparison"
description: "Compare HeiChat: ChatGPT Sales Chatbot and SmartBot: Leading AI Chatbot on detected Shopify stores, App Store reviews, pricing, listed features and integrations."
canonical_url: "https://shoplist.co/shopify-apps/compare/heichat-chatgpt-sales-chatbot-vs-smartbot-leading-ai-chatbot"
markdown_url: "https://shoplist.co/shopify-apps/compare/heichat-chatgpt-sales-chatbot-vs-smartbot-leading-ai-chatbot.md"
data_as_of: "Nov 9, 2026"
---

# HeiChat: ChatGPT Sales Chatbot vs SmartBot: Leading AI Chatbot

Shopify app comparison from Shoplist. Store counts as of Nov 9, 2026.

## At a glance

- SmartBot is detected on 3.1× as many Shopify stores as HeiChat: 1,363 vs 436 as of Nov 9, 2026.
- On the Shopify App Store: HeiChat 4.8 from 82 reviews and SmartBot 4.7 from 457 reviews.
- Only SmartBot lists a free plan. Paid plans start at $29.90/month for HeiChat and $30/month for SmartBot.
- HeiChat lists 8 features SmartBot’s listing doesn’t mention, including Business hours, Conversion rates, Customer insights.

## Adoption

| Measure | HeiChat | SmartBot | Ahead |
| --- | --- | --- | --- |
| Detected stores | 436 — as of Nov 9, 2026 | 1,363 — as of Nov 9, 2026 | SmartBot |
| Net store change, 28 days | \+4 — estimated | −3 — estimated |  |
| Stores added, 28 days | 4 — new and returning | 15 — new and returning | SmartBot |
| Big-brand share | 8% — of stores of known size | 8% — of stores of known size |  |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Health & Beauty, Home & Garden |  |
| Top store countries | United States, Germany, United Kingdom | United States, United Kingdom, Germany |  |

## Reviews

| Measure | HeiChat | SmartBot | Ahead |
| --- | --- | --- | --- |
| App Store rating | 4.8 ★ | 4.7 ★ | HeiChat |
| App Store reviews | 82 | 457 | SmartBot |
| New reviews, 28 days | 1 | 0 | HeiChat |
| Reviewers a year or more in | Not enough data | 2% |  |

## Pricing

| Measure | HeiChat | SmartBot | Ahead |
| --- | --- | --- | --- |
| Free plan | Not listed | Yes |  |
| Lowest paid monthly plan | $29.90/month | $30/month | HeiChat |
| Longest free trial | 3 days | Not listed |  |
| Plans listed | 4 | 4 |  |

## Listing

| Measure | HeiChat | SmartBot | Ahead |
| --- | --- | --- | --- |
| Shopify category rank | \#52 — in Chat | \#13 — in Chat | SmartBot |
| Shopify App Charts | Not on this week’s charts | \#20 in Chat |  |
| Built for Shopify | Yes | Yes |  |
| Launched | Apr 26, 2023 | Aug 1, 2023 |  |
| Languages | 8 — English, Japanese, Chinese \(Simplified\) | 11 — English, French, German |  |
| Developer | heicarbook | BestChat |  |

## Listed features

- 29 distinct features are listed across these App Store listings; 16 are listed by both.
- HeiChat lists 24 of them (83%). Listed only by HeiChat: Business hours, Conversion rates, Customer insights, Live chat, Order updates, Quick replies, Real-time translation, Tagging.
- SmartBot lists 21 of them (72%). Listed only by SmartBot: Emojis and stickers, Multi-currency, Optimization suggestions, Product page upsell, Recommendation performance.

### Coverage by App Store category

| Category | HeiChat | SmartBot |
| --- | --- | --- |
| Chat | 19/20 | 13/20 |
| Chat › Automated responses | 7/7 | 5/7 |
| Chat › Customization | 7/8 | 6/8 |
| Chat › Real-time messaging | 5/5 | 2/5 |
| Upsell and cross-sell | 5/9 | 8/9 |
| Upsell and cross-sell › Analytics | 1/3 | 2/3 |
| Upsell and cross-sell › Customization | 2/4 | 4/4 |
| Upsell and cross-sell › Offers and recommendations | 2/2 | 2/2 |

A feature missing from a listing may still be supported; this compares what each App Store listing says.

## Integrations

- Both list: Checkout.
- Only HeiChat lists: WhatsApp, Claude3, OpenAI, Google Gemini, cloudflare.
- Only SmartBot lists: ChatGPT, GPT-4o, Gemini.

## Pricing plans

### HeiChat

| Plan | Price | Free trial | Additional charges |
| --- | --- | --- | --- |
| Free | Free to install | Not listed | $1 Per 200k Extra Tokens |
| Pro | $29.90/month | 3-day free trial | $1 Per 200k Extra Tokens |
| Pro Plus | $69.90/month | 3-day free trial | $1 Per 200k Extra Tokens |
| Pro Max | $299/month | 3-day free trial | $1 Per 200k Extra Tokens |

### SmartBot

| Plan | Price | Free trial | Additional charges |
| --- | --- | --- | --- |
| Free | Free | Not listed | None listed |
| Starter | $30/month | Not listed | Essential 24/7 AI customer support for new stores. |
| Growth | $100/month | Not listed | Boost sales and deepen engagement for expanding stores. |
| Pro | $300/month | Not listed | Advanced features and superior performance for high-volume stores. |

## Frequently asked questions

### Which is more popular, HeiChat or SmartBot?

SmartBot is detected on 3.1× as many Shopify stores as HeiChat: 1,363 vs 436 as of Nov 9, 2026.

### Is HeiChat or SmartBot cheaper?

Only SmartBot lists a free plan. Paid plans start at $29.90/month for HeiChat and $30/month for SmartBot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.

### Which has better reviews, HeiChat or SmartBot?

On the Shopify App Store: HeiChat 4.8 from 82 reviews and SmartBot 4.7 from 457 reviews.

### What features does each app list that the other doesn’t?

HeiChat lists 8 the others don’t mention, such as Business hours, Conversion rates, Customer insights, Live chat. SmartBot lists 5 the others don’t mention, such as Emojis and stickers, Multi-currency, Optimization suggestions, Product page upsell. A feature missing from a listing may still be supported; this compares what each App Store listing says.

### Where does this comparison’s data come from?

Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026; estimated figures are labeled.

## Links

- [HeiChat: ChatGPT Sales Chatbot vs SmartBot: Leading AI Chatbot on Shoplist](https://shoplist.co/shopify-apps/compare/heichat-chatgpt-sales-chatbot-vs-smartbot-leading-ai-chatbot)
- [HeiChat: ChatGPT Sales Chatbot on Shoplist](https://shoplist.co/shopify-apps/heichat-chatgpt-sales-chatbot) ([Markdown](https://shoplist.co/shopify-apps/heichat-chatgpt-sales-chatbot.md))
- [SmartBot: Leading AI Chatbot on Shoplist](https://shoplist.co/shopify-apps/smartbot-leading-ai-chatbot) ([Markdown](https://shoplist.co/shopify-apps/smartbot-leading-ai-chatbot.md))

## Methodology

Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts for HeiChat and SmartBot are as of Nov 9, 2026. “Not detectable from storefronts” means an app leaves no storefront trace, so Shoplist can’t count its stores. A row names who is ahead only when every app has a measured, unestimated figure. See [data methodology](https://shoplist.co/data-methodology.md).