--- title: "Chatty AI Chatbot & Live Chat vs Text ‑ AI Agent & Live Chat: Shopify app comparison" description: "Compare Chatty AI Chatbot & Live Chat and Text ‑ AI Agent & Live Chat on detected Shopify stores, App Store reviews, pricing, listed features and integrations." canonical_url: "https://shoplist.co/shopify-apps/compare/chatty-livechat-helpdesk-faq-vs-text-ai-sales-assistant" markdown_url: "https://shoplist.co/shopify-apps/compare/chatty-livechat-helpdesk-faq-vs-text-ai-sales-assistant.md" data_as_of: "Nov 2, 2026" --- # Chatty AI Chatbot & Live Chat vs Text ‑ AI Agent & Live Chat Shopify app comparison from Shoplist. Store counts as of Nov 2, 2026. ## At a glance - Chatty AI Chatbot & Live Chat is detected on 65× as many Shopify stores as Text: 6,859 vs 106 as of Nov 2, 2026. - On the Shopify App Store: Chatty AI Chatbot & Live Chat 4.9 from 3,352 reviews and Text 5.0 from 2 reviews. - Only Chatty AI Chatbot & Live Chat lists a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $25/month for Text. - Chatty AI Chatbot & Live Chat lists 18 features Text’s listing doesn’t mention, including Accordions, AI generation, Business hours. ## Adoption | Measure | Chatty AI Chatbot & Live Chat | Text | Ahead | | --- | --- | --- | --- | | Detected stores | 6,859 — as of Nov 2, 2026 | 106 — as of Nov 2, 2026 | Chatty AI Chatbot & Live Chat | | Net store change, 28 days | −78 — estimated | \+4 — estimated | | | Stores added, 28 days | 88 — new and returning | 4 — new and returning | Chatty AI Chatbot & Live Chat | | Big-brand share | 9% — of stores of known size | Not enough data | | | Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Home & Garden, Health & Beauty | | | Top store countries | United States, United Kingdom, Australia | United States, United Kingdom, Australia | | ## Reviews | Measure | Chatty AI Chatbot & Live Chat | Text | Ahead | | --- | --- | --- | --- | | App Store rating | 4.9 ★ | 5.0 ★ | Text | | App Store reviews | 3,352 | 2 | Chatty AI Chatbot & Live Chat | | New reviews, 28 days | 31 | Not enough data | | | Reviewers a year or more in | 7% | Not enough data | | ## Pricing | Measure | Chatty AI Chatbot & Live Chat | Text | Ahead | | --- | --- | --- | --- | | Free plan | Yes | Not listed | | | Lowest paid monthly plan | $19.99/month | $25/month | Chatty AI Chatbot & Live Chat | | Longest free trial | 7 days | 14 days | | | Plans listed | 4 | 2 | | ## Listing | Measure | Chatty AI Chatbot & Live Chat | Text | Ahead | | --- | --- | --- | --- | | Shopify category rank | \#2 — in Chat | \#82 — in Chat | Chatty AI Chatbot & Live Chat | | Shopify App Charts | \#94 on the Shoplist 100 | \#7 on Rookies in Chat | | | Built for Shopify | Yes | No | | | Launched | Jun 9, 2022 | May 12, 2026 | | | Languages | 1 — English | 1 — English | | | Developer | Chatty AI Sales Agent - For live chat & helpdesk | Text | | ## Listed features - 50 distinct features are listed across these App Store listings; 22 are listed by both. - Chatty AI Chatbot & Live Chat lists 40 of them (80%). Listed only by Chatty AI Chatbot & Live Chat: Accordions, AI generation, Business hours, Collection page, Custom CSS, Custom templates, FAQ page, Images, Import and export, Instant answers, Markdown, Mobile responsive, Multi-language, Rich text editor, SEO, Sidebar, Tabs, Translation. - Text lists 32 of them (64%). Listed only by Text: Cart recovery, Cross-sell, Discounts, Encryption, Product recommendations, Send transcript, SMS, Social media, Surveys, Upsell. ### Coverage by App Store category | Category | Chatty AI Chatbot & Live Chat | Text | | --- | --- | --- | | Chat | 23/33 | 32/33 | | Chat › Automated responses | 4/11 | 11/11 | | Chat › Customization | 10/10 | 9/10 | | Chat › Real-time messaging | 9/12 | 12/12 | | FAQ | 17/17 | 0/17 | | FAQ › Display options | 9/9 | 0/9 | | FAQ › Editing tools | 8/8 | 0/8 | A feature missing from a listing may still be supported; this compares what each App Store listing says. ## Integrations - No platform appears in every listing. - Only Chatty AI Chatbot & Live Chat lists: Checkout, WhatsApp, Email, Messenger, Instagram, Livechat. - Text lists no integrations. ## Pricing plans ### Chatty AI Chatbot & Live Chat | Plan | Price | Free trial | Additional charges | | --- | --- | --- | --- | | Free | Free | Not listed | None listed | | Basic | $19.99/month | 7-day free trial | $0.4 per additional AI conversation | | Pro | $68.99/month | 7-day free trial | $0.4 per additional AI conversation | | Plus | $199/month | 7-day free trial | $0.4 per additional AI conversation | ### Text | Plan | Price | Free trial | Additional charges | | --- | --- | --- | --- | | Essential | $25/month | 14-day free trial | None listed | | Growth | $99/month | 14-day free trial | None listed | ## Frequently asked questions ### Which is more popular, Chatty AI Chatbot & Live Chat or Text? Chatty AI Chatbot & Live Chat is detected on 65× as many Shopify stores as Text: 6,859 vs 106 as of Nov 2, 2026. ### Is Chatty AI Chatbot & Live Chat or Text cheaper? Only Chatty AI Chatbot & Live Chat lists a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $25/month for Text. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits. ### Which has better reviews, Chatty AI Chatbot & Live Chat or Text? On the Shopify App Store: Chatty AI Chatbot & Live Chat 4.9 from 3,352 reviews and Text 5.0 from 2 reviews. ### What features does each app list that the other doesn’t? Chatty AI Chatbot & Live Chat lists 18 the others don’t mention, such as Accordions, AI generation, Business hours, Collection page. Text lists 10 the others don’t mention, such as Cart recovery, Cross-sell, Discounts, Encryption. A feature missing from a listing may still be supported; this compares what each App Store listing says. ### Where does this comparison’s data come from? Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026; estimated figures are labeled. ## Links - [Chatty AI Chatbot & Live Chat vs Text ‑ AI Agent & Live Chat on Shoplist](https://shoplist.co/shopify-apps/compare/chatty-livechat-helpdesk-faq-vs-text-ai-sales-assistant) - [Chatty AI Chatbot & Live Chat on Shoplist](https://shoplist.co/shopify-apps/chatty-livechat-helpdesk-faq) ([Markdown](https://shoplist.co/shopify-apps/chatty-livechat-helpdesk-faq.md)) - [Text ‑ AI Agent & Live Chat on Shoplist](https://shoplist.co/shopify-apps/text-ai-sales-assistant) ([Markdown](https://shoplist.co/shopify-apps/text-ai-sales-assistant.md)) ## Methodology Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts for Chatty AI Chatbot & Live Chat and Text are as of Nov 2, 2026. “Not detectable from storefronts” means an app leaves no storefront trace, so Shoplist can’t count its stores. A row names who is ahead only when every app has a measured, unestimated figure. See [data methodology](https://shoplist.co/data-methodology.md).