--- title: "Chatbase vs Zipchat AI Chatbot & Live Chat: Shopify app comparison" description: "Compare Chatbase and Zipchat AI Chatbot & Live Chat on detected Shopify stores, App Store reviews, pricing, listed features and integrations." canonical_url: "https://shoplist.co/shopify-apps/compare/chatbase-vs-zipchat-ai-chatbot-gpt4-agent" markdown_url: "https://shoplist.co/shopify-apps/compare/chatbase-vs-zipchat-ai-chatbot-gpt4-agent.md" data_as_of: "Nov 5, 2026" --- # Chatbase vs Zipchat AI Chatbot & Live Chat Shopify app comparison from Shoplist. Store counts as of Nov 5, 2026. ## At a glance - Zipchat AI Chatbot & Live Chat is detected on 7.3× as many Shopify stores as Chatbase: 1,247 vs 171 as of Nov 5, 2026. - On the Shopify App Store: Chatbase 4.9 from 38 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews. - Only Zipchat AI Chatbot & Live Chat lists a free plan. Paid plans start at $40/month for Chatbase and $80/month for Zipchat AI Chatbot & Live Chat. - Zipchat AI Chatbot & Live Chat lists 17 features Chatbase’s listing doesn’t mention, including Cart recovery, Chat buttons, Color and font. ## Adoption | Measure | Chatbase | Zipchat AI Chatbot & Live Chat | Ahead | | --- | --- | --- | --- | | Detected stores | 171 — as of Nov 5, 2026 | 1,247 — as of Nov 5, 2026 | Zipchat AI Chatbot & Live Chat | | Net store change, 28 days | 0 — estimated | \+25 — estimated | | | Stores added, 28 days | Not enough data | 53 — new and returning | | | Big-brand share | Not enough data | 13% — of stores of known size | | | Top store categories | Health & Beauty, Electronics, Home & Garden | Health & Beauty, Apparel & Accessories, Home & Garden | | | Top store countries | United States, Canada, Australia | United States, United Kingdom, Italy | | ## Reviews | Measure | Chatbase | Zipchat AI Chatbot & Live Chat | Ahead | | --- | --- | --- | --- | | App Store rating | 4.9 ★ | 4.9 ★ | | | App Store reviews | 38 | 209 | Zipchat AI Chatbot & Live Chat | | New reviews, 28 days | Not enough data | 3 | | | Reviewers a year or more in | 0% | 12% | Zipchat AI Chatbot & Live Chat | ## Pricing | Measure | Chatbase | Zipchat AI Chatbot & Live Chat | Ahead | | --- | --- | --- | --- | | Free plan | Not listed | Yes | | | Lowest paid monthly plan | $40/month | $80/month | Chatbase | | Longest free trial | Not listed | 7 days | | | Plans listed | 3 | 4 | | ## Listing | Measure | Chatbase | Zipchat AI Chatbot & Live Chat | Ahead | | --- | --- | --- | --- | | Shopify category rank | \#35 — in Chat | \#18 — in Chat | Zipchat AI Chatbot & Live Chat | | Shopify App Charts | \#16 on Pricing moves in Chat | \#22 in Chat | | | Built for Shopify | No | Yes | | | Launched | Jan 7, 2026 | May 23, 2023 | | | Languages | 1 — English | 1 — English | | | Developer | Chatbase.co Inc. | ZIPCHAT INC | | ## Listed features - 42 distinct features are listed across these App Store listings; 11 are listed by both. - Chatbase lists 25 of them (60%). Listed only by Chatbase: AI responses, Analytics, Auto-assign, Auto-reply, Behavior tracking, Chatbot, Email, Escalation, Help center, Live chat, Multi-language, Order tracking, Tagging, Ticketing. - Zipchat AI Chatbot & Live Chat lists 28 of them (67%). Listed only by Zipchat AI Chatbot & Live Chat: Cart recovery, Chat buttons, Color and font, Cross-sell, Discounts, Email chat, Encryption, FAQs, Greetings, Order updates, Product recommendations, Quick replies, Real-time translation, Review requests, Surveys, Tagging, Upsell. ### Coverage by App Store category | Category | Chatbase | Zipchat AI Chatbot & Live Chat | | --- | --- | --- | | Chat | 12/29 | 28/29 | | Chat › Automated responses | 0/11 | 11/11 | | Chat › Customization | 6/9 | 9/9 | | Chat › Real-time messaging | 6/9 | 8/9 | | Helpdesk | 13/13 | 0/13 | | Helpdesk › Channels | 4/4 | 0/4 | | Helpdesk › Workflow automation | 9/9 | 0/9 | A feature missing from a listing may still be supported; this compares what each App Store listing says. ## Integrations - No platform appears in every listing. - Chatbase lists no integrations. - Only Zipchat AI Chatbot & Live Chat lists: Checkout, Gorgias, Zendesk, Freshdesk, ChatGPT, Whatsapp, Meta. ## Pricing plans ### Chatbase | Plan | Price | Free trial | Additional charges | | --- | --- | --- | --- | | Hobby | $40/month | Not listed | None listed | | Basic | $150/month | Not listed | None listed | | Business | $500/month | Not listed | None listed | ### Zipchat AI Chatbot & Live Chat | Plan | Price | Free trial | Additional charges | | --- | --- | --- | --- | | Free | Free | Not listed | None listed | | Starter | $80/month | 7-day free trial | None listed | | Pro | $300/month | 7-day free trial | None listed | | Scale | $600/month | 7-day free trial | None listed | ## Frequently asked questions ### Which is more popular, Chatbase or Zipchat AI Chatbot & Live Chat? Zipchat AI Chatbot & Live Chat is detected on 7.3× as many Shopify stores as Chatbase: 1,247 vs 171 as of Nov 5, 2026. ### Is Chatbase or Zipchat AI Chatbot & Live Chat cheaper? Only Zipchat AI Chatbot & Live Chat lists a free plan. Paid plans start at $40/month for Chatbase and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits. ### Which has better reviews, Chatbase or Zipchat AI Chatbot & Live Chat? On the Shopify App Store: Chatbase 4.9 from 38 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews. ### What features does each app list that the other doesn’t? Chatbase lists 14 the others don’t mention, such as AI responses, Analytics, Auto-assign, Auto-reply. Zipchat AI Chatbot & Live Chat lists 17 the others don’t mention, such as Cart recovery, Chat buttons, Color and font, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says. ### Where does this comparison’s data come from? Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026; estimated figures are labeled. ## Links - [Chatbase vs Zipchat AI Chatbot & Live Chat on Shoplist](https://shoplist.co/shopify-apps/compare/chatbase-vs-zipchat-ai-chatbot-gpt4-agent) - [Chatbase on Shoplist](https://shoplist.co/shopify-apps/chatbase) ([Markdown](https://shoplist.co/shopify-apps/chatbase.md)) - [Zipchat AI Chatbot & Live Chat on Shoplist](https://shoplist.co/shopify-apps/zipchat-ai-chatbot-gpt4-agent) ([Markdown](https://shoplist.co/shopify-apps/zipchat-ai-chatbot-gpt4-agent.md)) ## Methodology Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts for Chatbase and Zipchat AI Chatbot & Live Chat are as of Nov 5, 2026. “Not detectable from storefronts” means an app leaves no storefront trace, so Shoplist can’t count its stores. A row names who is ahead only when every app has a measured, unestimated figure. See [data methodology](https://shoplist.co/data-methodology.md).