--- title: "Chatbase vs LiveChat: AI live chat by Text: Shopify app comparison" description: "Compare Chatbase and LiveChat: AI live chat by Text on detected Shopify stores, App Store reviews, pricing, listed features and integrations." canonical_url: "https://shoplist.co/shopify-apps/compare/chatbase-vs-livechat-live-chat-app" markdown_url: "https://shoplist.co/shopify-apps/compare/chatbase-vs-livechat-live-chat-app.md" data_as_of: "Nov 5, 2026" --- # Chatbase vs LiveChat: AI live chat by Text Shopify app comparison from Shoplist. Store counts as of Nov 5, 2026. ## At a glance - LiveChat is detected on 7.7× as many Shopify stores as Chatbase: 1,315 vs 171 as of Nov 5, 2026. - On the Shopify App Store: Chatbase 4.9 from 38 reviews and LiveChat 4.4 from 49 reviews. - Paid plans start at $40/month for Chatbase and $25/month for LiveChat. - LiveChat lists 31 features Chatbase’s listing doesn’t mention, including Business hours, Callback, Cart recovery. ## Adoption | Measure | Chatbase | LiveChat | Ahead | | --- | --- | --- | --- | | Detected stores | 171 — as of Nov 5, 2026 | 1,315 — as of Nov 5, 2026 | LiveChat | | Net store change, 28 days | 0 — estimated | −9 — estimated | | | Stores added, 28 days | Not enough data | 3 — new and returning | | | Big-brand share | Not enough data | 21% — of stores of known size | | | Top store categories | Health & Beauty, Electronics, Home & Garden | Apparel & Accessories, Home & Garden, Health & Beauty | | | Top store countries | United States, Canada, Australia | United States, United Kingdom, Australia | | ## Reviews | Measure | Chatbase | LiveChat | Ahead | | --- | --- | --- | --- | | App Store rating | 4.9 ★ | 4.4 ★ | Chatbase | | App Store reviews | 38 | 49 | LiveChat | | New reviews, 28 days | Not enough data | 0 | | | Reviewers a year or more in | 0% | Not enough data | | ## Pricing | Measure | Chatbase | LiveChat | Ahead | | --- | --- | --- | --- | | Free plan | Not listed | Not listed | | | Lowest paid monthly plan | $40/month | $25/month | LiveChat | | Longest free trial | Not listed | 14 days | | | Plans listed | 3 | 3 | | ## Listing | Measure | Chatbase | LiveChat | Ahead | | --- | --- | --- | --- | | Shopify category rank | \#35 — in Chat | \#148 — in Chat | Chatbase | | Shopify App Charts | \#16 on Pricing moves in Chat | \#20 in Chat | | | Built for Shopify | No | No | | | Launched | Jan 7, 2026 | Nov 30, 2017 | | | Languages | 1 — English | 1 — English | | | Developer | Chatbase.co Inc. | Text | | ## Listed features - 56 distinct features are listed across these App Store listings; 12 are listed by both. - Chatbase lists 25 of them (45%). Listed only by Chatbase: AI responses, Analytics, Auto-assign, Auto-reply, Chatbot, Email, Escalation, Help center, Live chat, Multi-language, Order tracking, Tagging, Ticketing. - LiveChat lists 43 of them (77%). Listed only by LiveChat: Business hours, Callback, Cart recovery, Chat buttons, Color and font, Cross-sell, Custom notifications, Custom tracking link, Discounts, Email chat, Encryption, FAQs, File upload, Greetings, Order lookup page, Order updates, Product recommendations, Push notifications, Quick replies, Real-time notifications, Real-time translation, Review requests, Send transcript, Shipping alerts, SMS, Social media, Surveys, Tagging, Upsell, Video calls, Voice support. ### Coverage by App Store category | Category | Chatbase | LiveChat | | --- | --- | --- | | Chat | 12/39 | 39/39 | | Chat › Automated responses | 0/13 | 13/13 | | Chat › Customization | 6/10 | 10/10 | | Chat › Real-time messaging | 6/16 | 16/16 | | Helpdesk | 13/13 | 0/13 | | Helpdesk › Channels | 4/4 | 0/4 | | Helpdesk › Workflow automation | 9/9 | 0/9 | | Order tracking | 0/4 | 4/4 | | Order tracking › Notifications | 0/2 | 2/2 | | Order tracking › Tracking | 0/2 | 2/2 | A feature missing from a listing may still be supported; this compares what each App Store listing says. ## Integrations - No platform appears in every listing. - Chatbase lists no integrations. - Only LiveChat lists: Checkout, Mailchimp, Facebook, Messenger, Zapier, WhatsApp, Instagram. ## Pricing plans ### Chatbase | Plan | Price | Free trial | Additional charges | | --- | --- | --- | --- | | Hobby | $40/month | Not listed | None listed | | Basic | $150/month | Not listed | None listed | | Business | $500/month | Not listed | None listed | ### LiveChat | Plan | Price | Free trial | Additional charges | | --- | --- | --- | --- | | Starter | $25/month | 14-day free trial | None listed | | Team | $59/month | 14-day free trial | None listed | | Business | $89/month | 14-day free trial | None listed | ## Frequently asked questions ### Which is more popular, Chatbase or LiveChat? LiveChat is detected on 7.7× as many Shopify stores as Chatbase: 1,315 vs 171 as of Nov 5, 2026. ### Is Chatbase or LiveChat cheaper? Paid plans start at $40/month for Chatbase and $25/month for LiveChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits. ### Which has better reviews, Chatbase or LiveChat? On the Shopify App Store: Chatbase 4.9 from 38 reviews and LiveChat 4.4 from 49 reviews. ### What features does each app list that the other doesn’t? Chatbase lists 13 the others don’t mention, such as AI responses, Analytics, Auto-assign, Auto-reply. LiveChat lists 31 the others don’t mention, such as Business hours, Callback, Cart recovery, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says. ### Where does this comparison’s data come from? Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026; estimated figures are labeled. ## Links - [Chatbase vs LiveChat: AI live chat by Text on Shoplist](https://shoplist.co/shopify-apps/compare/chatbase-vs-livechat-live-chat-app) - [Chatbase on Shoplist](https://shoplist.co/shopify-apps/chatbase) ([Markdown](https://shoplist.co/shopify-apps/chatbase.md)) - [LiveChat: AI live chat by Text on Shoplist](https://shoplist.co/shopify-apps/livechat-live-chat-app) ([Markdown](https://shoplist.co/shopify-apps/livechat-live-chat-app.md)) ## Methodology Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts for Chatbase and LiveChat are as of Nov 5, 2026. “Not detectable from storefronts” means an app leaves no storefront trace, so Shoplist can’t count its stores. A row names who is ahead only when every app has a measured, unestimated figure. See [data methodology](https://shoplist.co/data-methodology.md).