--- title: "Chatbase vs Fin AI Agent & Intercom: Shopify app comparison" description: "Compare Chatbase and Fin AI Agent & Intercom on detected Shopify stores, App Store reviews, pricing, listed features and integrations." canonical_url: "https://shoplist.co/shopify-apps/compare/chatbase-vs-intercom" markdown_url: "https://shoplist.co/shopify-apps/compare/chatbase-vs-intercom.md" data_as_of: "Nov 5, 2026" --- # Chatbase vs Fin AI Agent & Intercom Shopify app comparison from Shoplist. Store counts as of Nov 5, 2026. ## At a glance - Fin AI Agent & Intercom is detected on 3.6× as many Shopify stores as Chatbase: 621 vs 171 as of Nov 5, 2026. - On the Shopify App Store: Chatbase 4.9 from 38 reviews and Fin AI Agent & Intercom 3.7 from 18 reviews. - Paid plans start at $40/month for Chatbase and $39/month for Fin AI Agent & Intercom. - Fin AI Agent & Intercom lists 17 features Chatbase’s listing doesn’t mention, including Business hours, Callback, Chat buttons. ## Adoption | Measure | Chatbase | Fin AI Agent & Intercom | Ahead | | --- | --- | --- | --- | | Detected stores | 171 — as of Nov 5, 2026 | 621 — as of Nov 5, 2026 | Fin AI Agent & Intercom | | Net store change, 28 days | 0 — estimated | \+4 — estimated | | | Stores added, 28 days | Not enough data | 36 — new and returning | | | Big-brand share | Not enough data | 24% — of stores of known size | | | Top store categories | Health & Beauty, Electronics, Home & Garden | Home & Garden, Health & Beauty, Apparel & Accessories | | | Top store countries | United States, Canada, Australia | United States, United Kingdom, Canada | | ## Reviews | Measure | Chatbase | Fin AI Agent & Intercom | Ahead | | --- | --- | --- | --- | | App Store rating | 4.9 ★ | 3.7 ★ | Chatbase | | App Store reviews | 38 | 18 | Chatbase | | New reviews, 28 days | Not enough data | Not enough data | | | Reviewers a year or more in | 0% | Not enough data | | ## Pricing | Measure | Chatbase | Fin AI Agent & Intercom | Ahead | | --- | --- | --- | --- | | Free plan | Not listed | Not listed | | | Lowest paid monthly plan | $40/month | $39/month | Fin AI Agent & Intercom | | Longest free trial | Not listed | 14 days | | | Plans listed | 3 | 4 | | ## Listing | Measure | Chatbase | Fin AI Agent & Intercom | Ahead | | --- | --- | --- | --- | | Shopify category rank | \#35 — in Chat | \#253 — in Chat | Chatbase | | Shopify App Charts | \#16 on Pricing moves in Chat | \#5 on Big brands adding in Chat | | | Built for Shopify | No | No | | | Launched | Jan 7, 2026 | Aug 31, 2016 | | | Languages | 1 — English | 1 — English | | | Developer | Chatbase.co Inc. | Intercom | | ## Listed features - 42 distinct features are listed across these App Store listings; 13 are listed by both. - Chatbase lists 25 of them (60%). Listed only by Chatbase: Agent avatar, AI responses, Analytics, Auto-assign, Auto-reply, Behavior tracking, Customer insights, Escalation, Help center, Multi-language, Tagging, Ticketing. - Fin AI Agent & Intercom lists 30 of them (71%). Listed only by Fin AI Agent & Intercom: Business hours, Callback, Chat buttons, Color and font, Email chat, FAQs, File upload, Greetings, Order updates, Push notifications, Quick replies, SMS, Surveys, Tagging, Unified inbox, Video calls, Voice support. ### Coverage by App Store category | Category | Chatbase | Fin AI Agent & Intercom | | --- | --- | --- | | Chat | 12/28 | 25/28 | | Chat › Automated responses | 0/5 | 5/5 | | Chat › Customization | 6/10 | 9/10 | | Chat › Real-time messaging | 6/13 | 11/13 | | Helpdesk | 13/14 | 5/14 | | Helpdesk › Channels | 4/4 | 3/4 | | Helpdesk › Workflow automation | 9/10 | 2/10 | A feature missing from a listing may still be supported; this compares what each App Store listing says. ## Integrations - No platform appears in every listing. - Chatbase lists no integrations. - Only Fin AI Agent & Intercom lists: Salesforce, Facebook, Twitter, Slack, Github, zendesk. ## Pricing plans ### Chatbase | Plan | Price | Free trial | Additional charges | | --- | --- | --- | --- | | Hobby | $40/month | Not listed | None listed | | Basic | $150/month | Not listed | None listed | | Business | $500/month | Not listed | None listed | ### Fin AI Agent & Intercom | Plan | Price | Free trial | Additional charges | | --- | --- | --- | --- | | Fin AI Agent | $0.99 one-time charge | Not listed | per outcome | | Essential | $39/month | 14-day free trial | per seat | | Advanced | $99/month | 14-day free trial | per seat | | Expert | $139/month | 14-day free trial | per seat | ## Frequently asked questions ### Which is more popular, Chatbase or Fin AI Agent & Intercom? Fin AI Agent & Intercom is detected on 3.6× as many Shopify stores as Chatbase: 621 vs 171 as of Nov 5, 2026. ### Is Chatbase or Fin AI Agent & Intercom cheaper? Paid plans start at $40/month for Chatbase and $39/month for Fin AI Agent & Intercom. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits. ### Which has better reviews, Chatbase or Fin AI Agent & Intercom? On the Shopify App Store: Chatbase 4.9 from 38 reviews and Fin AI Agent & Intercom 3.7 from 18 reviews. ### What features does each app list that the other doesn’t? Chatbase lists 12 the others don’t mention, such as Agent avatar, AI responses, Analytics, Auto-assign. Fin AI Agent & Intercom lists 17 the others don’t mention, such as Business hours, Callback, Chat buttons, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says. ### Where does this comparison’s data come from? Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026; estimated figures are labeled. ## Links - [Chatbase vs Fin AI Agent & Intercom on Shoplist](https://shoplist.co/shopify-apps/compare/chatbase-vs-intercom) - [Chatbase on Shoplist](https://shoplist.co/shopify-apps/chatbase) ([Markdown](https://shoplist.co/shopify-apps/chatbase.md)) - [Fin AI Agent & Intercom on Shoplist](https://shoplist.co/shopify-apps/intercom) ([Markdown](https://shoplist.co/shopify-apps/intercom.md)) ## Methodology Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts for Chatbase and Fin AI Agent & Intercom are as of Nov 5, 2026. “Not detectable from storefronts” means an app leaves no storefront trace, so Shoplist can’t count its stores. A row names who is ahead only when every app has a measured, unestimated figure. See [data methodology](https://shoplist.co/data-methodology.md).