--- title: "Chatbase vs Convi: AI Helpdesk & Chatbot: Shopify app comparison" description: "Compare Chatbase and Convi: AI Helpdesk & Chatbot on detected Shopify stores, App Store reviews, pricing, listed features and integrations." canonical_url: "https://shoplist.co/shopify-apps/compare/chatbase-vs-convi-helpdesk-sales-ai-chat" markdown_url: "https://shoplist.co/shopify-apps/compare/chatbase-vs-convi-helpdesk-sales-ai-chat.md" data_as_of: "Nov 8, 2026" --- # Chatbase vs Convi: AI Helpdesk & Chatbot Shopify app comparison from Shoplist. Store counts as of Nov 8, 2026. ## At a glance - Chatbase is detected on 1.2× as many Shopify stores as Convi: 176 vs 143 as of Nov 8, 2026. - On the Shopify App Store: Chatbase 4.9 from 37 reviews and Convi 5.0 from 13 reviews. - Paid plans start at $40/month for Chatbase and $19/month for Convi. - Convi lists 11 features Chatbase’s listing doesn’t mention, including Chat buttons, Color and font, Cross-sell. ## Adoption | Measure | Chatbase | Convi | Ahead | | --- | --- | --- | --- | | Detected stores | 176 — as of Nov 8, 2026 | 143 — as of Nov 8, 2026 | Chatbase | | Net store change, 28 days | 0 — estimated | \+2 — estimated | | | Stores added, 28 days | Not enough data | 4 — new and returning | | | Big-brand share | Not enough data | Not enough data | | | Top store categories | Health & Beauty, Home & Garden, Apparel & Accessories | Apparel & Accessories, Health & Beauty, Home & Garden | | | Top store countries | United States, Canada, Australia | United Kingdom, United States, Australia | | ## Reviews | Measure | Chatbase | Convi | Ahead | | --- | --- | --- | --- | | App Store rating | 4.9 ★ | 5.0 ★ | Convi | | App Store reviews | 37 | 13 | Chatbase | | New reviews, 28 days | Not enough data | Not enough data | | | Reviewers a year or more in | 0% | Not enough data | | ## Pricing | Measure | Chatbase | Convi | Ahead | | --- | --- | --- | --- | | Free plan | Not listed | Not listed | | | Lowest paid monthly plan | $40/month | $19/month | Convi | | Longest free trial | Not listed | 7 days | | | Plans listed | 3 | 4 | | ## Listing | Measure | Chatbase | Convi | Ahead | | --- | --- | --- | --- | | Shopify category rank | \#35 — in Chat | \#34 — in Helpdesk | | | Shopify App Charts | \#16 on Pricing moves in Chat | \#7 in Helpdesk | | | Built for Shopify | No | Yes | | | Launched | Jan 7, 2026 | Jun 26, 2025 | | | Languages | 1 — English | 1 — English | | | Developer | Chatbase.co Inc. | Convi | | ## Listed features - 37 distinct features are listed across these App Store listings; 17 are listed by both. - Chatbase lists 25 of them (68%). Listed only by Chatbase: Agent analytics, Analytics, Auto-assign, Behavior tracking, Emojis and stickers, Escalation, Tagging, Ticketing. - Convi lists 29 of them (78%). Listed only by Convi: Chat buttons, Color and font, Cross-sell, Customer notifications, FAQs, Order updates, Product recommendations, Reports, Social media, Unified inbox, Upsell. ### Coverage by App Store category | Category | Chatbase | Convi | | --- | --- | --- | | Chat | 12/19 | 16/19 | | Chat › Automated responses | 0/5 | 5/5 | | Chat › Customization | 6/8 | 7/8 | | Chat › Real-time messaging | 6/6 | 4/6 | | Helpdesk | 13/18 | 13/18 | | Helpdesk › Channels | 4/6 | 6/6 | | Helpdesk › Workflow automation | 9/12 | 7/12 | A feature missing from a listing may still be supported; this compares what each App Store listing says. ## Integrations None of these App Store listings names a platform it works with. ## Pricing plans ### Chatbase | Plan | Price | Free trial | Additional charges | | --- | --- | --- | --- | | Hobby | $40/month | Not listed | None listed | | Basic | $150/month | Not listed | None listed | | Business | $500/month | Not listed | None listed | ### Convi | Plan | Price | Free trial | Additional charges | | --- | --- | --- | --- | | Startup | $19/month | 7-day free trial | None listed | | Starter | $49/month | 7-day free trial | None listed | | Pro | $149/month | 7-day free trial | None listed | | Premium | $449/month | 7-day free trial | None listed | ## Frequently asked questions ### Which is more popular, Chatbase or Convi? Chatbase is detected on 1.2× as many Shopify stores as Convi: 176 vs 143 as of Nov 8, 2026. ### Is Chatbase or Convi cheaper? Paid plans start at $40/month for Chatbase and $19/month for Convi. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits. ### Which has better reviews, Chatbase or Convi? On the Shopify App Store: Chatbase 4.9 from 37 reviews and Convi 5.0 from 13 reviews. ### What features does each app list that the other doesn’t? Chatbase lists 8 the others don’t mention, such as Agent analytics, Analytics, Auto-assign, Behavior tracking. Convi lists 11 the others don’t mention, such as Chat buttons, Color and font, Cross-sell, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says. ### Where does this comparison’s data come from? Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled. ## Links - [Chatbase vs Convi: AI Helpdesk & Chatbot on Shoplist](https://shoplist.co/shopify-apps/compare/chatbase-vs-convi-helpdesk-sales-ai-chat) - [Chatbase on Shoplist](https://shoplist.co/shopify-apps/chatbase) ([Markdown](https://shoplist.co/shopify-apps/chatbase.md)) - [Convi: AI Helpdesk & Chatbot on Shoplist](https://shoplist.co/shopify-apps/convi-helpdesk-sales-ai-chat) ([Markdown](https://shoplist.co/shopify-apps/convi-helpdesk-sales-ai-chat.md)) ## Methodology Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts for Chatbase and Convi are as of Nov 8, 2026. “Not detectable from storefronts” means an app leaves no storefront trace, so Shoplist can’t count its stores. A row names who is ahead only when every app has a measured, unestimated figure. See [data methodology](https://shoplist.co/data-methodology.md).