---
title: "Chatbase vs Chatty AI Chatbot & Live Chat: Shopify app comparison"
description: "Compare Chatbase and Chatty AI Chatbot & Live Chat on detected Shopify stores, App Store reviews, pricing, listed features and integrations."
canonical_url: "https://shoplist.co/shopify-apps/compare/chatbase-vs-chatty-livechat-helpdesk-faq"
markdown_url: "https://shoplist.co/shopify-apps/compare/chatbase-vs-chatty-livechat-helpdesk-faq.md"
data_as_of: "Nov 5, 2026"
---

# Chatbase vs Chatty AI Chatbot & Live Chat

Shopify app comparison from Shoplist. Store counts as of Nov 5, 2026.

## At a glance

- Chatty AI Chatbot & Live Chat is detected on 42× as many Shopify stores as Chatbase: 7,099 vs 171 as of Nov 5, 2026.
- On the Shopify App Store: Chatbase 4.9 from 38 reviews and Chatty AI Chatbot & Live Chat 4.9 from 1,900 reviews.
- Only Chatty AI Chatbot & Live Chat lists a free plan. Paid plans start at $40/month for Chatbase and $19.99/month for Chatty AI Chatbot & Live Chat.
- Chatty AI Chatbot & Live Chat lists 28 features Chatbase’s listing doesn’t mention, including Accordions, AI generation, Business hours.

## Adoption

| Measure | Chatbase | Chatty AI Chatbot & Live Chat | Ahead |
| --- | --- | --- | --- |
| Detected stores | 171 — as of Nov 5, 2026 | 7,099 — as of Nov 5, 2026 | Chatty AI Chatbot & Live Chat |
| Net store change, 28 days | 0 — estimated | −61 — estimated |  |
| Stores added, 28 days | Not enough data | 95 — new and returning |  |
| Big-brand share | Not enough data | 9% — of stores of known size |  |
| Top store categories | Health & Beauty, Electronics, Home & Garden | Apparel & Accessories, Health & Beauty, Home & Garden |  |
| Top store countries | United States, Canada, Australia | United States, United Kingdom, Australia |  |

## Reviews

| Measure | Chatbase | Chatty AI Chatbot & Live Chat | Ahead |
| --- | --- | --- | --- |
| App Store rating | 4.9 ★ | 4.9 ★ |  |
| App Store reviews | 38 | 1,900 | Chatty AI Chatbot & Live Chat |
| New reviews, 28 days | Not enough data | 27 |  |
| Reviewers a year or more in | 0% | 7% | Chatty AI Chatbot & Live Chat |

## Pricing

| Measure | Chatbase | Chatty AI Chatbot & Live Chat | Ahead |
| --- | --- | --- | --- |
| Free plan | Not listed | Yes |  |
| Lowest paid monthly plan | $40/month | $19.99/month | Chatty AI Chatbot & Live Chat |
| Longest free trial | Not listed | 7 days |  |
| Plans listed | 3 | 4 |  |

## Listing

| Measure | Chatbase | Chatty AI Chatbot & Live Chat | Ahead |
| --- | --- | --- | --- |
| Shopify category rank | \#35 — in Chat | \#2 — in Chat | Chatty AI Chatbot & Live Chat |
| Shopify App Charts | \#16 on Pricing moves in Chat | \#94 on the Shoplist 100 |  |
| Built for Shopify | No | Yes |  |
| Launched | Jan 7, 2026 | Jun 9, 2022 |  |
| Languages | 1 — English | 1 — English |  |
| Developer | Chatbase.co Inc. | Chatty AI Sales Agent - For live chat & helpdesk |  |

## Listed features

- 53 distinct features are listed across these App Store listings; 12 are listed by both.
- Chatbase lists 25 of them (47%). Listed only by Chatbase: AI responses, Analytics, Auto-assign, Auto-reply, Chatbot, Email, Escalation, Help center, Live chat, Multi-language, Order tracking, Tagging, Ticketing.
- Chatty AI Chatbot & Live Chat lists 40 of them (75%). Listed only by Chatty AI Chatbot & Live Chat: Accordions, AI generation, Business hours, Chat buttons, Collection page, Color and font, Custom CSS, Custom templates, Email chat, FAQ page, FAQs, File upload, Greetings, Images, Import and export, Instant answers, Markdown, Mobile responsive, Multi-language, Order updates, Push notifications, Quick replies, Rich text editor, SEO, Sidebar, Tabs, Tagging, Translation.

### Coverage by App Store category

| Category | Chatbase | Chatty AI Chatbot & Live Chat |
| --- | --- | --- |
| Chat | 12/23 | 23/23 |
| Chat › Automated responses | 0/4 | 4/4 |
| Chat › Customization | 6/10 | 10/10 |
| Chat › Real-time messaging | 6/9 | 9/9 |
| FAQ | 0/17 | 17/17 |
| FAQ › Display options | 0/9 | 9/9 |
| FAQ › Editing tools | 0/8 | 8/8 |
| Helpdesk | 13/13 | 0/13 |
| Helpdesk › Channels | 4/4 | 0/4 |
| Helpdesk › Workflow automation | 9/9 | 0/9 |

A feature missing from a listing may still be supported; this compares what each App Store listing says.

## Integrations

- No platform appears in every listing.
- Chatbase lists no integrations.
- Only Chatty AI Chatbot & Live Chat lists: Checkout, WhatsApp, Email, Messenger, Instagram, Livechat.

## Pricing plans

### Chatbase

| Plan | Price | Free trial | Additional charges |
| --- | --- | --- | --- |
| Hobby | $40/month | Not listed | None listed |
| Basic | $150/month | Not listed | None listed |
| Business | $500/month | Not listed | None listed |

### Chatty AI Chatbot & Live Chat

| Plan | Price | Free trial | Additional charges |
| --- | --- | --- | --- |
| Free | Free | Not listed | None listed |
| Basic | $19.99/month | 7-day free trial | $0.4 per additional AI conversation |
| Pro | $68.99/month | 7-day free trial | $0.4 per additional AI conversation |
| Plus | $199/month | 7-day free trial | $0.4 per additional AI conversation |

## Frequently asked questions

### Which is more popular, Chatbase or Chatty AI Chatbot & Live Chat?

Chatty AI Chatbot & Live Chat is detected on 42× as many Shopify stores as Chatbase: 7,099 vs 171 as of Nov 5, 2026.

### Is Chatbase or Chatty AI Chatbot & Live Chat cheaper?

Only Chatty AI Chatbot & Live Chat lists a free plan. Paid plans start at $40/month for Chatbase and $19.99/month for Chatty AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.

### Which has better reviews, Chatbase or Chatty AI Chatbot & Live Chat?

On the Shopify App Store: Chatbase 4.9 from 38 reviews and Chatty AI Chatbot & Live Chat 4.9 from 1,900 reviews.

### What features does each app list that the other doesn’t?

Chatbase lists 13 the others don’t mention, such as AI responses, Analytics, Auto-assign, Auto-reply. Chatty AI Chatbot & Live Chat lists 28 the others don’t mention, such as Accordions, AI generation, Business hours, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.

### Where does this comparison’s data come from?

Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026; estimated figures are labeled.

## Links

- [Chatbase vs Chatty AI Chatbot & Live Chat on Shoplist](https://shoplist.co/shopify-apps/compare/chatbase-vs-chatty-livechat-helpdesk-faq)
- [Chatbase on Shoplist](https://shoplist.co/shopify-apps/chatbase) ([Markdown](https://shoplist.co/shopify-apps/chatbase.md))
- [Chatty AI Chatbot & Live Chat on Shoplist](https://shoplist.co/shopify-apps/chatty-livechat-helpdesk-faq) ([Markdown](https://shoplist.co/shopify-apps/chatty-livechat-helpdesk-faq.md))

## Methodology

Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts for Chatbase and Chatty AI Chatbot & Live Chat are as of Nov 5, 2026. “Not detectable from storefronts” means an app leaves no storefront trace, so Shoplist can’t count its stores. A row names who is ahead only when every app has a measured, unestimated figure. See [data methodology](https://shoplist.co/data-methodology.md).