---
title: "backwise Shopify App Profile"
description: "Backwise helps ecommerce Customer Service and Fraud teams review refund and return requests. It collects claim data, enriches it with external signals, investigates suspicious patterns, and connects related cases to score each refund request, and recommend - or even take - the next action. Backwise reduces investigation time, accelerates legitimate refunds, and helps ecommerce merchants recover revenue lost to refund fraud. Integrated with helpdesk tools including Gorgias and Zendesk."
canonical_url: "https://shoplist.co/shopify-apps/backwise"
markdown_url: "https://shoplist.co/shopify-apps/backwise.md"
last_updated: "2026-09-03"
entity_type: "shopify_app"
slug: "backwise"
source: "public Shopify app profile allowlist"
---

# backwise Shopify App Profile

> Backwise helps ecommerce Customer Service and Fraud teams review refund and return requests. It collects claim data, enriches it with external signals, investigates suspicious patterns, and connects related cases to score each refund request, and recommend - or even take - the next action. Backwise reduces investigation time, accelerates legitimate refunds, and helps ecommerce merchants recover revenue lost to refund fraud. Integrated with helpdesk tools including Gorgias and Zendesk.

## Quick answer
backwise has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: backwise
- Monitoring status: First-adopter watch
- Developer: Backwise
- Developer profile: https://shoplist.co/app-developers/backwise
- Shopify App Store URL: https://apps.shopify.com/backwise
- Launch date: August 27, 2026
- Shoplist category: Product Reviews & UGC
- Rating: 5
- Review count: 1

## Pricing summary
Free

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## Public callouts
- Collect : Collect and enrich claim data from integrations and external sources
- Connect : Link claims across customers, addresses, orders and other signals
- Investigate : Score claim risk and surface suspicious patterns automatically
- Act : Accept, reject or investigate claims with guided recommendations
## Shopify App Store categories
- Fraud

## Data note
Profile updated: September 3, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-10-13 11:46:56.979815\+00
Detection metrics refreshed: 2026-10-13 11:46:56.979815\+00
Public app evidence date: 2026-09-03 13:38:46.836646\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/backwise)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)