Reviews for File Uploads by UploadKit

The service (and advice!) from this team is outstanding. Lightning-fast response times, lovely to deal with and a great product, what more can we ask for! Thank you

We've used Upload fields for over a year now and never had any issues. It's really easy to install and just works. We've only used support for questions and some small customizations that weren't available in the UI and they have always been super helpful and fast.

If you want customers to be able to upload files on your store this app is your best choice! I l love the app, you can customize the upload forms in detail within the app. And if you want to do a customization that is not available within the app then you can reach out to the support team and they'll help you out with it! Great app with incredible support team!

The app is really effective, easy to use and the customer service is fantastic! They helped me to customize the button on my product page, just perfect.

Amazing app! I love the uploadkit customer service and app.They are always happy to help with any customizations you want. I can trust if there's an issue they can fix it and they do so immediately

We looked at several upload apps and this is by far the best out there. We had a couple of theme issues which wasn't a fault of Upload kit but they sorted it very quickly! The support is fantastic, would definitely recommend!

Very useful app, my favourite. Top tier! Customers support is excellent. Very fast responding and helpful! Recommended!

The customer support I received was fast and pertinent to my issue. No firm is perfect, that is an impossible expectation, but I am happy with the support, and the App seems to be working appropriately.

Not only is this app AMAZING but their support team is even better. They are more than happy to help with any customizations you want and for me, they've always completed these within a matter of hours. Special thanks to Toby for his knowledge in helping me with our customizations. 5-star service.

The app works great, but the customer service is superb. I'm not getting many visits to my website and was given very helpful suggestions from the staff at UploadKit. Their help was above and beyond...thank you!

Easy upload feature for photos. I like the features such as the crop tool and aspect ratios and black and white. If there was a way to link customer photos with the order number and SKU's someday, that would be ideal.

Update : Helpdesk got in touch after this review and worked on it. Review updated. Support is never around and doesn't seem to be of assistance when needed. Have an issue with their JS script and have sent a few emails but no update on when the issue is to be resolved.

Botched Ink

2021-08-04

United Kingdom

We've been using this app now for several months and am really pleased with it. We use it so students can add a screenshot of the business page before booking on of our training courses

Very helpful support team: fast and always available. In terms of the app, I would say it's the best-looking upload app available. Definitely recommend it to anyone requiring file uploads.

Great app with great support! Working for quite a time with it and never had any problems. Everything I ask has been handled carefully in a short amount of time

By far the best customer support from any app that I used before. Had multiple changes and they executed all of them perfectly in less than 24 hours.

Very good app with a good team, with a à great and efficiently customer service i recommend it without doubt

We had some problems with the app due to our theme/ upload button displaying incorrectly. The issues were addressed promptly by the support team. Haven't had much use of the app yet but pleased so far with the support, Thanks Guys! Much appreciated!!

I have been using the app for a while now and so far I am really happy. The app was really easy to install and use, plus it comes with clear instructions for additional customisation of the appearance. One function stopped working only recently but the support was spot on and everything was fixed and back to normal within few minutes. Highly recommend!

IF YOU ARE A BUSINESS OWNER DO NOT GET THIS APP!! It should be a beta version at best. If you have one simple upload field needed on one page, it may work, but if you have customers upload multiple files on the same page and they need to be in a certain order, good luck! All upload fields get automatically rearranged every time any changes are made to the app and our team spends hours rearranging them and TRYING to contact them. But they take about 12 hours to respond and fix any issues... and pretend they are not sure what the problem is. Right now as I write this I am literally having to close down my shop for the day to wait for their response because the glitches continue, and will most likely have to shut down for longer as I find another similar app. ***UPDATE*** As I sit here waiting for these guys to fix the issue and respond to my emails, I see that instead of fixing it and getting back to my last email, instead he writes a reply to my review to save his company's image before fixing my problem. It is the same person as he referenced my review in a previous email exchange. And by the way, his response to this review saying he has never heard of this is a lie. I really don't want to have to reveal email exchanges but he knows of this issue a week ago and said he knew what to do to fix it... but never fixed it. This is ridiculous. ***UPDATE 2*** This latest response is another lie. I have described the issue every which way I can, over and over, provided images for visual proof of the problem and even provided access to see in real time what was happening... The result? Instead of admitting he has no idea how to fix his broken app, the blame goes to me because I am not describing the issue "as requested"? All the guy wants to do is give me a refund and move on, but doesn't realize that we are a real business that will have to shut down and revamp much of our website. I understand he doesn't want to deal with me, but to spend more time replying to my reviews than actually helping me today is horrible service. I have had other issues with other apps, of course, but they actually try to fix the issue, not just say they keep fixing, but don't, and then blame the customer for not explaining it "as requested". An absolute joke!

Very good application, good customer service, they solved the problem in minutes. I recommend it 100%.

FINALLY! an app to easily have customers upload files for custom products. No crazy code editing or difficult setup process

App works great - exactly what I need it to do. Good customisation options so you can tailor it your store's theme/style. Their support team has also been very helpful and provide prompt responses.

The app works brilliantly, but much more so than that, the team in place behind the app are simply fantastic. They have been incredibly helpful to us a number of times over the 2 years we've been using their service. I highly recommend

Muy bueno y la atención al cliente es rápida. Estoy muy conforme con el servicio y lo recomiendo al 100 %