Reviews for BOLD Subscriptions

I have not used the app yet, but the customer service so far has been incredible! Waiting for them to install my app and then i can give better feedback

Gaurav was amazing at tech support. So helpful with all types of questions. The platform is great and the support is better! This will definitely help our company succeed!

Email support was helpful and solved my problem during setup, including a link to videos for my next steps. (Thanks, Taylor.) I'm looking forward to trying out the app in more detail during the trial period...

Appreciate the customer support provided on a Friday evening to get this app installed correctly having previously installed Bold Memberships!

Set up is really confusing then the videos are short and really not helpful. They want $60 a month? I cant even reach help. I'm trying to run a business and the only communication is email. Dont spend your money!!!!

Smith and Munson

2021-01-16

United Kingdom

Fanatstic app, very slick and easy to manage. Lots you can customise for your customers too. Also very helpful support team with fast replies.

In my free trial still but getting set up and customizing my widget for my website was a breeze thanks to Gaurav's help! Quick and fast customer service, very appreciated.

I'm so disappointed in this app. I'm not even out of my free trial yet and have already spent countless hours with support because of shipping issues and other issue with version 2 of this app. My customers can't do local pick up of their subscriptions and since the app automatically chooses the lowest shipping rate, I've had to figure out workarounds for that. I use other BOLD apps and really love them, which is why I chose to go with their subscription one. I hope they will fix these soon because I really would love to love this app. I love everything else about it - it's just the shipping issues that really cause problems.

Fantastic service and the live chat funcation has been brilliant!! this app is fab and id really like to thank priyanka for there help in getting my issue sorted!

was great customer service. though we are still in free trial mode though so we shall see! thank you,

Big thanks to Jericho who helped me directly with styling adaptations rather than pointing me to an educational website about html! Bold loses my free local delivery settings when you add a subscription product to the cart and defaults to paid delivery (not what we want) but I am hopeful they will change this soon (please!).

Simran was great helping us with everything we needed. They made the whole installation process very simple & helped with any issues. Navjot was also great when first installing the app

I really appreciate the customer support. I had some issues understanding how to set up my subscriptions, and Gagandeep helped me and was super-patient. I'd love to see more options for setting up the look of the plugin on my products page, and the ability to offer subscriptions only without offering a one-time purchase.

Support is awesome. Simran helped us with install questions and getting the display looking good on the spot. Couldn't ask for a better experience. Highly recommend the subscription app as well as the customer support. Well done team.

Note: As far as I checked, Shopify Plus account requires to translate English text into local languages in a user account page and subscription management page of V2. We are thinking it is a critical problem and asked both Shopify and Bold support team to fix it. I installed the app and set it up to offer subscription option to our user, mainly Japanese. They have a good localization support page and when I had problems, the online chat support teams help me out timely and kindly.

Simran was extremely helpful when we need to clarify if bold subscription app could meet one of our needs! and it can! great app and is very flexible!

Simran was very helpful with fixing some coding issues! He was patient with my needs and worked in a timely manner

After signing up for a trial and then forgetting about it, I decided to try to get it sorted out today. Simran was extremely helpful. I chatted to him on the Bold Support chat facility and he's helped me get all set up. Very excited!

We have had a bad experience with this app. A glitch in their system resulted in their subscription service promising our customers $0 orders. Use this service at your own risk if you want to be out thousands of dollars.

Customer service was excellent. Gagandeep helped us really fast with our automatic installation process.

**Simran** fantastic support! They were able to quickly resolve a UI issue and work with me on getting the customizations we wanted for our shop!

It works really great Xtimes better and easier as Recharge Payment. Thank You also for the great Support!

Great customer service! I would only add that it would be immensely helpful to add a feature that limits the amount of subscribers allowed - this feature would help with small-batch-style companies that supply only limited quantities of their product.

Excellent customer service, would recommend. Very helpful team. They managed to work with me one on one to help me set up the app.

I found the app very easy to install and configure. I am looking forward to seeing how it works. I had a small technical issue and Aryan answered me right away and took care of it. Thank you so much!